topic On screen message in Sky Q

On screen message

Shaz1974 — Sat, 10 Feb 2024 15:18:07 GMT

I started getting an onscreen message saying I would lose my BBC channels from 8th Jan (I didn't) which continued until 3rd Feb when it changed to "you will lose all sky channels soon, to keep them call...." Anybody else had this? I called the number and was directed to this forum. My current contract runs to March '25 and payments are up to date so no explanation for this. Thanks

Re: On screen message

nigea99 — Sat, 10 Feb 2024 15:53:36 GMT

@Shaz1974 wrote:

I started getting an onscreen message saying I would lose my BBC channels from 8th Jan (I didn't) which continued until 3rd Feb when it changed to "you will lose all sky channels soon, to keep them call...." Anybody else had this? I called the number and was directed to this forum. My current contract runs to March '25 and payments are up to date so no explanation for this. Thanks

hi @Shaz1974

We have seen a few reports from other customers who are getting such messages.

Out of interest have you recently migrated to SKY Q from SKY +

Anyway I have escalated your post to a SKY support team, who, hopefully, will be in touch & will possibly be able to help

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: On screen message

Lisa-P1987 — Sun, 11 Feb 2024 09:39:03 GMT

Thanks for escalating this. We’ve sent @Shaz1974 an invite to chat.