topic Re: Can't activate Discovery + on Sky TV in Sky Q

Can't activate Discovery + on Sky TV

MiaG1 — Tue, 05 Dec 2023 16:53:00 GMT

Has anyone had an issue with activating Discovery + on Sky TV?

So I follow the instruction:

"Go to the discovery+ app on your TV.

Select Sign In.

You’ll see an activation code on your screen. Go to discoveryplus.com/link and enter the code to activate your account."

I'm logged in on discoveryplus.com but not prompted to enter the 6 digit code. I can watch shows but can't watch the TNT channels (error message: contract your service provider)

The link tranfers me to discoveryplus.com/gb and I can log in with no problem but I'm not given a chance to put in the 6 digit code.

Anybody had the same issue?

Thanks

Mia

Re: Can't activate Discovery + on Sky TV

Laing1 — Tue, 05 Dec 2023 17:13:19 GMT

@MiaG1 wrote:

Has anyone had an issue with activating Discovery + on Sky TV?

So I follow the instruction:

"Go to the discovery+ app on your TV.

Select Sign In.

You’ll see an activation code on your screen. Go to discoveryplus.com/link and enter the code to activate your account."

I'm logged in on discoveryplus.com but not prompted to enter the 6 digit code. I can watch shows but can't watch the TNT channels (error message: contract your service provider)

The link tranfers me to discoveryplus.com/gb and I can log in with no problem but I'm not given a chance to put in the 6 digit code.

Anybody had the same issue?

Thanks

Mia

@MiaG1 are you following all of the steps in the link below especially the part about Sky marketplace

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/discovery-plus

Re: Can't activate Discovery + on Sky TV

MiaG1 — Tue, 05 Dec 2023 17:15:21 GMT

Yes I have - more than 10 times!!!

Re: Can't activate Discovery + on Sky TV

Izzie-r — Mon, 01 Jan 2024 12:00:53 GMT

Exact same problem.
And yes have followed all the steps. There just isn't anywhere to enter the code.

Re: Can't activate Discovery + on Sky TV

TBT1 — Sat, 20 Jan 2024 18:09:33 GMT

Did you resolve this?

Re: Can't activate Discovery + on Sky TV

TBT1 — Sat, 20 Jan 2024 18:09:58 GMT

Did you resolve this issue?

Re: Can't activate Discovery + on Sky TV

Izzie-r — Sat, 27 Jan 2024 11:20:11 GMT

Nope - no joy

Re: Can't activate Discovery + on Sky TV

ftballman — Sat, 27 Jan 2024 12:29:26 GMT

Just to add, having the exact same issue here. Have mentioned it in a couple of related threads and only saw this one now.

Some people can't seem to grasp the idea that the link page on discovery just isn't showing so there's no way to enter the code from the sky box, and that the sky box doesn't have the alternative sign in method that is available on other devices.

Re: Can't activate Discovery + on Sky TV

Shiv333 — Sat, 27 Jan 2024 21:56:34 GMT

I have tried for hours to activate discovery plus on sky. I follow all the steps and sky keeps telling me I don't have a discovery plus account. Have you tried the chat help? Just nonsense. I want a technician to fix the issue not make me do the same steps over and over

Re: Can't activate Discovery + on Sky TV

Laing1 — Sun, 28 Jan 2024 11:22:09 GMT

@Shiv333 wrote:

I have tried for hours to activate discovery plus on sky. I follow all the steps and sky keeps telling me I don't have a discovery plus account. Have you tried the chat help? Just nonsense. I want a technician to fix the issue not make me do the same steps over and over

@Shiv333 have you followed the steps in the link below explicitely especially the part about Sky marketplace

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/discovery-plus

Re: Can't activate Discovery + on Sky TV

Shiv333 — Sun, 28 Jan 2024 18:21:15 GMT

Yes I have about 200 times. I asked about going back to Q or sky plus but they just threatened to turn it off right then and there! I asked about how to complain and she refused to raise a complaint or to give me an email I can write to. The thing is I used to be able to save shows I like on Q from TLC and the like but stream doesn't do that. You have to use discovery plus. I feel absolutely cheated.

Re: Can't activate Discovery + on Sky TV

westwinter16 — Sun, 28 Jan 2024 18:29:14 GMT

Hey guys, I was having the same problem so I searched on discovery plus side since sky seems to be no help

Managed to activate it through this link

https://auth.discoveryplus.com/gb/link?flow=connectDevice

Re: Can't activate Discovery + on Sky TV

ftballman — Sun, 28 Jan 2024 18:45:38 GMT

Cheers for offering something new at least but that didn't work me either.

I'm wondering if those reading here could try something for us.

It doesn't require you to logout on your sky box in case you can't reconnect. But anyone with a working discovery plus account go to the address ( I can't post links) discoveryplus /link . It may ask you to login but when logged in does it ask for the 6 digit code or send you back to the main page of discovery.

It's just there's a lot of running around in circles here and I don't know if it's the discovery page broken for everyone or just some.

Re: Can't activate Discovery + on Sky TV

Laing1 — Sun, 28 Jan 2024 19:47:38 GMT

@ftballman wrote:

Cheers for offering something new at least but that didn't work me either.

I'm wondering if those reading here could try something for us.

It doesn't require you to logout on your sky box in case you can't reconnect. But anyone with a working discovery plus account go to the address ( I can't post links) discoveryplus /link . It may ask you to login but when logged in does it ask for the 6 digit code or send you back to the main page of discovery.

It's just there's a lot of running around in circles here and I don't know if it's the discovery page broken for everyone or just some.

@ftballman when I go to the link posted above by @westwinter16 i dont get asked to log in but i do get asked to input the 6 digit code

Re: Can't activate Discovery + on Sky TV

ftballman — Sun, 28 Jan 2024 20:27:42 GMT

Thanks for that, because yes that's my issue, the box asking for the 6 digits doesn't appear. So helps narrow things some.

Re: Can't activate Discovery + on Sky TV

Laing1 — Sun, 28 Jan 2024 20:29:37 GMT

@ftballman wrote:

Thanks for that, because yes that's my issue, the box asking for the 6 digits doesn't appear. So helps narrow things some.

@ftballman I asked the web page from my laptop using chrome browser if that helps narrow it further

Re: Can't activate Discovery + on Sky TV

roxyrosie — Mon, 29 Jan 2024 14:32:10 GMT

If you just want to put in your code and i presume you have a acount set up. Then go on the help centre, then account set up which has sign into your tv device. This should take you to the enter code page. I then ad it to my fav's should i need to go back in next time. This is because for some reason if you don't use app enough it signs you out. Hope thi s helps I should say you have to go on the discovery web site as it does not come on the sky box

Re: Can't activate Discovery + on Sky TV

ftballman — Tue, 30 Jan 2024 15:47:55 GMT

Thanks to those on here that have offered help. To me and at least my issue it does appear to be a problem with the discovery plus website.

I have been in contact with their support but I get the impression I would have made similar progress banging my head against a wall.

Re: Can't activate Discovery + on Sky TV

HP11 — Sun, 04 Feb 2024 14:05:29 GMT

HP1 - Tried and tried to create a discovery plus account to link to the sky account. The instructions state a screen to confirm subscription appears - well it doesn't for me. Therefore I am unable to proceed with the next step to link and activate the discovery plus app. If sky send a message to say you can now access discovery plus free of charge why can't it be accessible from sky without trying to access a system that is not working, Sky must have a big problem as so many people are complaining about this subject.

Re: Can't activate Discovery + on Sky TV

Shiv333 — Sun, 04 Feb 2024 17:49:54 GMT

Precisely. I started with the code 400 error. They should be telling us when it's fixed because without discovery plus half the functionality is gone on sky stream. I never wanted sky stream but I never thought I would have to watch half the channels in real time as you cannot record or access so many. It's made me miserable. When I went to change it because of their faulty system they said they would turn my TV off there and then and I would have to wait with no telly! I tried to complain but you can't do that either.