topic Occasionally losing sound and picture is stuttering on live and recordings, downloads are freezing. in Sky Q

Occasionally losing sound and picture is stuttering on live and recordings, downloads are freezing.

W+J — Fri, 09 Feb 2024 23:41:56 GMT

Briefly losing sound during viewing and picture is stuttering during the sound loss with live tv and recordings. Tv downloads are crashing out with message of no internet, but internet is fine. Engineer replaced dish to box cable a week ago and checked system.

Re: Occasionally losing sound and picture is stuttering on live and recordings, downloads are freezi

Quoman7 — Sat, 10 Feb 2024 09:03:30 GMT

@W+J wrote:

Briefly losing sound during viewing and picture is stuttering during the sound loss with live tv and recordings. Tv downloads are crashing out with message of no internet, but internet is fine. Engineer replaced dish to box cable a week ago and checked system.

Hi @W+J Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: Occasionally losing sound and picture is stuttering on live and recordings, downloads are freezi

W+J — Sat, 10 Feb 2024 09:19:08 GMT

Tried that, no difference.

Re: Occasionally losing sound and picture is stuttering on live and recordings, downloads are freezi

Quoman7 — Sat, 10 Feb 2024 09:24:42 GMT

@W+J wrote:

Tried that, no difference.

@W+J Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your remote.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Re: Occasionally losing sound and picture is stuttering on live and recordings, downloads are freezi

W+J — Sat, 10 Feb 2024 22:10:21 GMT

Quoman7, thank you for the advice, so far it appears to have cured the problem.

Re: Occasionally losing sound and picture is stuttering on live and recordings, downloads are freezi

oldfella — Sat, 10 Feb 2024 22:25:13 GMT

@Quoman7 wrote:

@W+J wrote:

Tried that, no difference.

@W+J Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your remote.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Lol

Said all that without moving my Lips .

You should credit the Author @Quoman7

Re: Occasionally losing sound and picture is stuttering on live and recordings, downloads are freezi

Quoman7 — Sun, 11 Feb 2024 07:44:20 GMT

@oldfella if this was your work apologies, I couldn't remember where I had stored it from?

I should have guessed, from the way it was so clearly written that it was one of yours? 👍🏻

@W+J the credit for posting an archived solution to your problem was written by @oldfella

Re: Occasionally losing sound and picture is stuttering on live and recordings, downloads are freezi

W+J — Sun, 11 Feb 2024 10:01:09 GMT

Thank you both.