topic Re: Sky Q hard drive in Sky Q

Sky Q hard drive

Claire974 — Fri, 09 Feb 2024 22:52:11 GMT

My Sky Q hard drive has an error for the second time and is not able to retrieve recordings. Last time this happened it was a hard drive reset which wiped everything recorded and I suspect will be the case again.
thing is, wiping it gives me no faith in recording things and having it happen a third time when the hard drive is obviously now a problem.

can I get a replacement Sky Q box and restore a little faith?

Re: Sky Q hard drive

Laing1 — Fri, 09 Feb 2024 22:55:09 GMT

@Claire974 wrote:

My Sky Q hard drive has an error for the second time and is not able to retrieve recordings. Last time this happened it was a hard drive reset which wiped everything recorded and I suspect will be the case again.
thing is, wiping it gives me no faith in recording things and having it happen a third time when the hard drive is obviously now a problem.

can I get a replacement Sky Q box and restore a little faith?

@Claire974 yes if you follow the link below there is an option to order a new Sky Q box it about halfway down the page

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: Sky Q hard drive

Daniel0210 — Sat, 10 Feb 2024 05:27:13 GMT

@Claire974

If Sky arrange a doorstep box swap rather than sending an engineer remember to remove your viewing card from the faulty box before it disappears into the back of a DPD van.

Re: Sky Q hard drive

Chodley — Sat, 10 Feb 2024 05:45:30 GMT

And check the new box uses the same type of power connector (if you don't take that out of the box and try to use the existing one)