topic Re: Sky tv in Sky Q

Sky tv

AG5 — Fri, 09 Feb 2024 22:29:17 GMT

My sky is not loading my recordings and when I go to catch up it says it can't reach this service

Re: Sky tv

oldfella — Fri, 09 Feb 2024 22:34:29 GMT

@AG5 wrote:

My sky is not loading my recordings and when I go to catch up it says it can't reach this service

Do you get any message when you try to access your recordings @AG5?

Edit

I have deleted your other post.

No need to post twice with the same issue

Re: Sky tv

AG5 — Fri, 09 Feb 2024 22:32:44 GMT

Just says please wait

Re: Sky tv

oldfella — Fri, 09 Feb 2024 22:35:21 GMT

@AG5 wrote:

Just says please wait

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Sky tv

AG5 — Fri, 09 Feb 2024 22:36:41 GMT

Thank u sorted