topic Re: Viewing card in Sky Q

Viewing card

Lisalulu1 — Fri, 09 Feb 2024 20:09:48 GMT

Just had a new hub arrive. Got it set up but now my viewing card is not working TV says that a card is not inserted. Should I have had a new one sent with the hub?

Re: Viewing card

oldfella — Fri, 09 Feb 2024 20:25:54 GMT

@Lisalulu1 wrote:

Just had a new hub arrive. Got it set up but now my viewing card is not working TV says that a card is not inserted. Should I have had a new one sent with the hub?

Hi @Lisalulu1

Your Broadband hub has no influence on your viewing card.

If it is a new Q box then these do not come with a viewing card and you should have retained the card from the previous box.

Re: Viewing card

Lisalulu1 — Fri, 09 Feb 2024 21:36:25 GMT

Thank you I have managed to get it working by removing the card and turning the box off for a few minutes.