topic Re: Poor picture on playbox with new skyq box in Sky Q

Poor picture on playbox with new skyq box

Grannie+Annie6 — Fri, 09 Feb 2024 13:51:39 GMT

Having got a brand new smart tv we're very pleased with it. So also after my sky+hd failed upgraded this to sky Q. Biggest concern at the moment is with the box picture on both watching live through it and playing back recordings. The picture standard is terrible, very pale, whishy washy not bright or crisp which is how the picture appears when viewing from the antenna option..

Does anyone have the same issue or answers.

Now wondering if it's worth it but stuck with a 18mths contract.....

Re: Poor picture on playbox with new skyq box

GD1 — Fri, 09 Feb 2024 13:59:52 GMT

@Grannie+Annie6 Have you tried adjusting the picture settings in your TV? Th Q box has no such controls so you need to use the TV to adjust any picture settings.

Re: Poor picture on playbox with new skyq box

Grannie+Annie6 — Fri, 09 Feb 2024 15:00:49 GMT

Thanks for your reply I'm not sure if this is the solution. The picture on the TV is great 🤔

Re: Poor picture on playbox with new skyq box

xenon81 — Fri, 09 Feb 2024 17:53:18 GMT

Most TVs have different picture settings for each input so you will need to adjust the settings when watching Sky.

What make/model is the TV? Someone may be able to suggest some settings to try.

Re: Poor picture on playbox with new skyq box

Grannie+Annie6 — Fri, 09 Feb 2024 18:06:18 GMT

Thanks for the suggestion. I've tried changing the picture settings on the TV, with some success, but would appreciate anyone who can tell me which would be best.. LG 43UR91006LA 43" Smart 4K Ultra HD HDR LED TV with Amazon Alexa

Re: Poor picture on playbox with new skyq box

oldfella — Fri, 09 Feb 2024 18:11:13 GMT

@Grannie+Annie6 wrote:

Thanks for the suggestion. I've tried changing the picture settings on the TV, with some success, but would appreciate anyone who can tell me which would be best.. LG 43UR91006LA 43" Smart 4K Ultra HD HDR LED TV with Amazon Alexa

Hi @Grannie+Annie6

Be aware that if you are watching SD content on a 4K TV then picture quality will be very poor.

Re: Poor picture on playbox with new skyq box

Grannie+Annie6 — Fri, 09 Feb 2024 18:57:24 GMT

I did wonder that and I've just changed the setting from sd, (which the engineer set up🤔) to HD

Re: Poor picture on playbox with new skyq box

oldfella — Fri, 09 Feb 2024 19:34:47 GMT

@Grannie+Annie6 wrote:

I did wonder that and I've just changed the setting from sd, (which the engineer set up🤔) to HD

What setting have you changed @Grannie+Annie6 ?

Re: Poor picture on playbox with new skyq box

Grannie+Annie6 — Fri, 09 Feb 2024 19:39:46 GMT

Ahhh pass😊 found setting somewhere in the menu which gave an HD/SD choice which was on SD so I changed it to HD and picture mode to vivid.... and eureka.... Picture is now great. Thanks to all responders. No need to get down to Specsavers 👍👍🤞🤞