topic Re: Disney+ app not working? in Sky Q

Disney+ app not working?

Jmoulding — Fri, 09 Feb 2024 19:21:45 GMT

Getting error 1026-Auth_SERVICE_INIT_FAILURE

Have tried a power cycle on the box and app refresh through eng settings, any further advice please?

Affecting Q box and mini box.

Re: Disney+ app not working?

oldfella — Fri, 09 Feb 2024 19:24:43 GMT

@Jmoulding wrote:

Getting error 1026-Auth_SERVICE_INIT_FAILURE

Have tried a power cycle on the box and app refresh through eng settings, any further advice please?

Affecting Q box and mini box.

Hi @Jmoulding

You could check the following link if you haven't already.

https://help.disneyplus.com/en-GB/article/disneyplus-en-us-error-1026

Re: Disney+ app not working?

Jmoulding — Fri, 09 Feb 2024 20:43:14 GMT

Thanks for this, have tried. Even signing out all devices and waiting 24hrs

Re: Disney+ app not working?

oldfella — Fri, 09 Feb 2024 20:56:03 GMT

@Jmoulding wrote:

Thanks for this, have tried. Even signing out all devices and waiting 24hrs

Hi @Jmoulding

Have you checked that your Q box(es) are onthe latest software version?

https://www.sky.com/help/articles/sky-software-updates

Other option
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Disney+ app not working?

Jmoulding — Sat, 10 Feb 2024 14:24:47 GMT

Hmm have tried all you have suggested thanks.

I am running version Q230.000.14.00L which appears to be the latest version

So odd.

Re: Disney+ app not working?

JadeLoux — Mon, 23 Jun 2025 18:33:21 GMT

Did you ever fix this @Jmoulding as i'm having the same issue

Re: Disney+ app not working?

Jmoulding — Mon, 23 Jun 2025 19:12:36 GMT

Yeah just randomly started working again

Re: Disney+ app not working?

Madrugbyfan — Sun, 26 Oct 2025 13:21:17 GMT

Hi everyone, is anyone else now having the same issue following the AWS outage? Just had to reinstall all apps on my TVs but my Sky Q box and mini box still have 1026 error after resets and power cycles. Do I contact Sky Tech or Disney?