https://helpforum.sky.com/t5/Sky-Q/We-have-2-Q-Box-and-after-a-power-cut-is-now-asking-for-us-to-insert-a-viewing-card-which-we-don-v/m-p/4558663#M630235 <P>We have 2 Q Box and after a power cut is now asking for us to insert a viewing card…..which we don’t have.</P> Fri, 09 Feb 2024 15:28:13 GMT Wilmots 2024-02-09T15:28:13Z https://helpforum.sky.com/t5/Sky-Q/We-have-2-Q-Box-and-after-a-power-cut-is-now-asking-for-us-to-insert-a-viewing-card-which-we-don-v/m-p/4558663#M630235 <P>We have 2 Q Box and after a power cut is now asking for us to insert a viewing card…..which we don’t have.</P> Fri, 09 Feb 2024 15:28:13 GMT https://helpforum.sky.com/t5/Sky-Q/We-have-2-Q-Box-and-after-a-power-cut-is-now-asking-for-us-to-insert-a-viewing-card-which-we-don-v/m-p/4558663#M630235 Wilmots 2024-02-09T15:28:13Z https://helpforum.sky.com/t5/Sky-Q/We-have-2-Q-Box-and-after-a-power-cut-is-now-asking-for-us-to-insert-a-viewing-card-which-we-don-v/m-p/4558667#M630237 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2812972">@Wilmots</a>&nbsp;wrote:<BR /><P>…..which we don’t have.</P><HR /></BLOCKQUOTE><P>Did you remove it then?</P> Fri, 09 Feb 2024 15:32:36 GMT https://helpforum.sky.com/t5/Sky-Q/We-have-2-Q-Box-and-after-a-power-cut-is-now-asking-for-us-to-insert-a-viewing-card-which-we-don-v/m-p/4558667#M630237 PandJ2020 2024-02-09T15:32:36Z https://helpforum.sky.com/t5/Sky-Q/We-have-2-Q-Box-and-after-a-power-cut-is-now-asking-for-us-to-insert-a-viewing-card-which-we-don-v/m-p/4558674#M630238 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2812972">@Wilmots</a>&nbsp;wrote:<BR /> <P>We have 2 Q Box and after a power cut is now asking for us to insert a viewing card…..which we don’t have.</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2812972">@Wilmots</a>&nbsp;</P> <P>The main Q box has a viewing card in the right hand end (looking from the front)</P> <P>First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box. <BR />If it is in correctly there is not enough of it sticking out to grip and remove it.<BR />Push it fully in and it will pop out slightly enough so you can remove it.<BR />Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.<BR />If you are satisfied that it is in correctly <BR />Try refreshing your Viewing card.<BR />Home - Settings - System info.<BR />Highlight Viewing card number and then select Setup on the right hand side.<BR />Then select Use this option to trigger a callback<BR /><BR />No call is actually made but the Viewing card should be refreshed.</P> Fri, 09 Feb 2024 15:40:42 GMT https://helpforum.sky.com/t5/Sky-Q/We-have-2-Q-Box-and-after-a-power-cut-is-now-asking-for-us-to-insert-a-viewing-card-which-we-don-v/m-p/4558674#M630238 oldfella 2024-02-09T15:40:42Z