topic Re: I have returned skyq but keep receiving messages that its still not with you in Sky Q

I have returned skyq but keep receiving messages that its still not with you

Tracey721 — Fri, 09 Feb 2024 14:48:03 GMT

I sent my equipment back 5th January i have proof but can't seem to get intouch with anyone to resolve.

Re: I have returned skyq but keep receiving messages that its still not with you

GD1 — Fri, 09 Feb 2024 15:04:05 GMT

@Tracey721 Edit: I can see your post has been escalated to the community chat.

Re: I have returned skyq but keep receiving messages that its still not with you

Daniel0210 — Fri, 09 Feb 2024 14:58:38 GMT

@Tracey721
As you have proof of posting I will escalate your post to Sky in a few minutes and the Messaging Team may contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

edit: @Tracey721 escalated now.

Re: I have returned skyq but keep receiving messages that its still not with you

Tracey721 — Fri, 09 Feb 2024 15:01:31 GMT

Yes i do

Re: I have returned skyq but keep receiving messages that its still not with you

Addie15 — Fri, 09 Feb 2024 16:17:39 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Tracey721.

Re: I have returned skyq but keep receiving messages that its still not with you

Lisa-P1987 — Mon, 12 Feb 2024 10:34:16 GMT

Update - Spoken to @Tracey721 but as it was a staff account, they had to call 🙂