topic Re: Return packaging required asap in Sky Q

Return packaging required asap

121+Harrison — Fri, 09 Feb 2024 13:58:29 GMT

Can you please send to me urgently my sky q equipment packaging please

Re: Return packaging required asap

Daniel0210 — Fri, 09 Feb 2024 14:00:41 GMT

@121+Harrison
You’re not talking to Sky Customer Services on here as this is a customer based forum where customers try to help other customers.

If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return packaging required asap

GD1 — Fri, 09 Feb 2024 14:01:02 GMT

@121+Harrison No packaging will be sent on the back of a forum post from an un linked account. No one at Sky would know who you are from your post.

You could use your own packaging if it's urgent.

You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.