topic Re: no signal in Sky Q

no signal

andy2812 — Fri, 09 Feb 2024 09:52:53 GMT

no signal done all checks with sky now need an engineer to visit

Re: No satellite signal

andy2812 — Fri, 09 Feb 2024 09:57:59 GMT

i need an installer to fix my dish i have sky protect

Re: no signal

Jones_The_Cat — Fri, 09 Feb 2024 09:58:23 GMT

@andy2812 wrote:
no signal done all checks with sky now need an engineer to visit

Book one here:

https://www.sky.com/help/articles/book-engineer-sky-q

Re: No satellite signal

Annie+UK — Fri, 09 Feb 2024 10:00:22 GMT

@andy2812 wrote:

i need an installer to fix my dish i have sky protect

Then phone Sky Protect !

Re: no signal

GD1 — Fri, 09 Feb 2024 10:09:54 GMT

@andy2812 No signal is a TV message, No Satellite signal is a dish issue, which is the correct message?

Re: no signal

Daniel0210 — Fri, 09 Feb 2024 10:40:30 GMT

@andy2812
”No signal” tends to be a message from your TV (in which case check the cables going to the TV).

A “no satellite signal” message relates to your Sky box. It could be weather related if you've had snow, and snow is still on the arm of the dish.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

Re: no signal

GD1 — Fri, 09 Feb 2024 11:02:08 GMT

@andy2812 You posted the same question in both the Sky Q & Sky+ forum, which system do you have?

Threads merged, it would be helpful not to create duplicate threads.

Re: no signal

Daniel0210 — Fri, 09 Feb 2024 11:04:15 GMT

@andy2812

On the post that was on the Sky+ board you state you have Sky Protect. If you have Sky Protect (through Domestic and General Insurance) you need to contact them direct. The contact numbers are on your policy.