topic Re: New Router. TV will not connect to WiFi in Sky Q

New Router. TV will not connect to WiFi

HalcyonDays — Fri, 09 Feb 2024 10:26:34 GMT

I have had a new router installed by a Sky engineer a couple of days ago , as my previous router had developed a fault. I receive a Broaband/WiFi on my laptop , Smart Phone and tablet OK , but not on my LG Smart TV. It shows my new WiFi name but when I enter the Sky password on the card i was given, it does not connect. With the old router my TV has connected without any problems. Can anybody help please. Thank you

Re: New Router. TV will not connect to WiFi

oldfella — Fri, 09 Feb 2024 10:34:05 GMT

@HalcyonDays wrote:

I have had a new router installed by a Sky engineer a couple of days ago , as my previous router had developed a fault. I receive a Broaband/WiFi on my laptop , Smart Phone and tablet OK , but not on my LG Smart TV. It shows my new WiFi name but when I enter the Sky password on the card i was given, it does not connect. With the old router my TV has connected without any problems. Can anybody help please. Thank you

Hi @HalcyonDays

If you are on Sky Broadband use WPS and not SSID and password.

Re: New Router. TV will not connect to WiFi

HalcyonDays — Fri, 09 Feb 2024 10:53:46 GMT

Thanks how to do i finf=d and get into WPS as my technical abiluty is limitred

Re: New Router. TV will not connect to WiFi

oldfella — Fri, 09 Feb 2024 11:41:59 GMT

@HalcyonDays wrote:

Thanks how to do i finf=d and get into WPS as my technical abiluty is limitred

Are you trying to connect your Q box or your Television set to the WiFi @HalcyonDays

Re: New Router. TV will not connect to WiFi

HalcyonDays — Fri, 09 Feb 2024 12:03:41 GMT

Jt is the LG LEG SmartTelevion Set. not the Sky Q box. The TV comes up swith no WIFi connection on the screen so ican cannot get into gthde Netfox etc apps. It comes up WiFi connection and shows the correct router details then asks for the password. When I enter the Router password it does not accept. I am perplexed, especially as since i purchased this TV, about 2 years ago it has always connected with the Wi Fi, until the new roiutwr was installed

Re: New Router. TV will not connect to WiFi

oldfella — Fri, 09 Feb 2024 12:24:35 GMT

@HalcyonDays wrote:

Jt is the LG LEG SmartTelevion Set. not the Sky Q box. The TV comes up swith no WIFi connection on the screen so ican cannot get into gthde Netfox etc apps. It comes up WiFi connection and shows the correct router details then asks for the password. When I enter the Router password it does not accept. I am perplexed, especially as since i purchased this TV, about 2 years ago it has always connected with the Wi Fi, until the new roiutwr was installed

Hi @HalcyonDays

See if the following helps

How do I reset my Wi-Fi password on my LG TV?

To reset the Wi-Fi password on your LG TV, you generally need to follow these steps:

Access the network settings: Using your TV remote, navigate to the Home or Settings menu on your LG TV.
Open the network settings: Look for the “Network” or “Network Connection” option in the menu and select it. This will take you to the network settings screen.
Choose the Wi-Fi network: In the network settings, you will see a list of available Wi-Fi networks. Select the network you want to connect to or update the password for.
Forget the network: Once you have selected the desired Wi-Fi network, you should see an option to “Forget” or “Remove” the network. Choose this option to remove the saved network configuration from your TV.
Reconnect to the Wi-Fi network: After forgetting the network, select the same Wi-Fi network again from the available list. This will prompt the TV to request the new Wi-Fi password.
Enter the new Wi-Fi password: When prompted, use your TV remote or the on-screen keyboard to enter the new Wi-Fi password. Make sure to enter it accurately.
Confirm the new password: Once you have entered the new password, select “OK” or “Connect” to confirm the changes.
Test the connection: The TV will attempt to connect to the Wi-Fi network using the updated password. If successful, you should see a confirmation message or an indication that the connection is established.

Re: New Router. TV will not connect to WiFi

oldfella — Fri, 09 Feb 2024 12:29:35 GMT

@HalcyonDays wrote:

Jt is the LG LEG SmartTelevion Set. not the Sky Q box. The TV comes up swith no WIFi connection on the screen so ican cannot get into gthde Netfox etc apps. It comes up WiFi connection and shows the correct router details then asks for the password. When I enter the Router password it does not accept. I am perplexed, especially as since i purchased this TV, about 2 years ago it has always connected with the Wi Fi, until the new roiutwr was installed

Hi Again @HalcyonDays

If you cannot still connect your TV by Password then use LG PBC (push button configuration.

Connect Via PBC

Select "Connect via WPS PBC" menu in Wi-Fi connection page of TV setting and click to start.
Now press WPS button motioned on your Wi-Fi router/access point (only if your device supports WPS function)
Now the TV will be connected to the router/access point on which you have pressed WPS button.

Re: New Router. TV will not connect to WiFi

HalcyonDays — Fri, 09 Feb 2024 14:38:16 GMT

I cannot see a WPS button on the front of my router. Does that mean it does not have one)?Also I am sorry but when i click into WiFi connections I cannot find Remove Network option It just comes up with mine and loads of other networks presumably neighbours

Re: New Router. TV will not connect to WiFi

Laing1 — Fri, 09 Feb 2024 15:07:54 GMT

@HalcyonDays wrote:

I cannot see a WPS button on the front of my router. Does that mean it does not have one)?Also I am sorry but when i click into WiFi connections I cannot find Remove Network option It just comes up with mine and loads of other networks presumably neighbours

@HalcyonDays If you have the upright broadband hub SR203 the WPS button is on the side of the router (the right hand side)

Re: New Router. TV will not connect to WiFi

HalcyonDays — Fri, 09 Feb 2024 16:23:04 GMT

Thank you both for your help. It seems that the WPS button solution has worked. Fingers Crossed