topic Re: Sky switching on Netflix randomly in Sky Q

Netflix app opening randomly, whilst watching other content

marie_25 — Thu, 18 Apr 2024 13:15:12 GMT

Hello,

My sky box keeps randomly switching to Netflix. No one has selected the app, we could be midway through a movie and it just randomly opens!

Help!

Moderator note: subject of thread updated to better reflect the conversation

Re: Sky switching on Netflix randomly

Jones_The_Cat — Fri, 09 Feb 2024 09:26:57 GMT

@marie_25 wrote:
Hello,

My sky box keeps randomly switching to Netflix. No one has selected the app, we could be midway through a movie and it just randomly opens!

Help!

Is it the Netflix app on your Sky Q box which is opening, or is it the Netflix app on your smart TV which is opening?

Re: Sky switching on Netflix randomly

marie_25 — Sun, 11 Feb 2024 06:47:03 GMT

Hello, it's the app on the actual sky box, the one I'm logged into etc.

Thanks

Re: Sky switching on Netflix randomly

purenoobage — Mon, 12 Feb 2024 19:48:29 GMT

Same for me too, only started doing it yesterday

Re: Sky switching on Netflix randomly

Oooteedee — Wed, 28 Feb 2024 19:41:31 GMT

This is happening here, too. Can someone from Sky please respond?

Re: Sky switching on Netflix randomly

AprilChow — Tue, 05 Mar 2024 20:01:52 GMT

I'm having this problem too. Any solutions?

Re: Sky switching on Netflix randomly

Hawhawhaw — Wed, 17 Apr 2024 19:34:11 GMT

Can someone at this horrible company actually reply ? I have this issue too and I'm about to hop the box off a wall at this point 😂😂 it's clearly a bug in the system that you lot can't be bothered to repair maybe get your team to evaluate this and bring out an efficient software update?

Re: Sky switching on Netflix randomly

Laing1 — Wed, 17 Apr 2024 20:37:08 GMT

@Hawhawhaw wrote:

Can someone at this horrible company actually reply ? I have this issue too and I'm about to hop the box off a wall at this point 😂😂 it's clearly a bug in the system that you lot can't be bothered to repair maybe get your team to evaluate this and bring out an efficient software update?

@Hawhawhaw Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

Re: Sky switching on Netflix randomly

KevNewMedia — Fri, 19 Apr 2024 08:41:13 GMT

Hi Everyone

Thank you for making us aware of this issue.

To enable us to investigate, we need some further information. Can you provide the answers to the following questions, the next time that you experience it?

Please note that we can only investigate the issue within 5 days, so it's really important that you tell us the information as soon as it happens 😀

Before the issue happened:

Are you signed in to the Netflix app?
Were you using Netflix before the app opened itself?

When it happens:

How often does it happen?
Can you get the issue to happen all the time by doing the same steps, if so what are they?
Please tell us the date and time that this happened, ie 17/4/24 at 7.36pm.

I've marked the thread as answered, so that people visiting this thread, know the information we are looking for and if the thread gets bigger, it's easy to find the most up-to-date information.

Re: Netflix app opening randomly, whilst watching other content

Nhellier — Tue, 15 Oct 2024 17:43:53 GMT

When watching tv. Just normal sky Netflix randomly opens. It isn't even the one via sky as it isn't logged in. It's just done it 3 times in 5 mins.

can someone contact me with some advice please

Re: Netflix app opening randomly, whilst watching other content

Bushman1 — Thu, 28 Nov 2024 19:17:26 GMT

My skybox has been doing this for ages. I have tried everything to stop it, at one point is was doing it every couple of miniutes. It now does it every day once or twice.