topic Re: Can't get sky max or +1 channels in Sky Q

Can't get sky max or +1 channels

dale73mckendry — Thu, 08 Feb 2024 18:48:09 GMT

Says no satellite

Re: Can't get sky max or +1 channels

Daniel0210 — Thu, 08 Feb 2024 18:51:17 GMT

@dale73mckendry
A “no satellite signal” message relates to your Sky box. It may be weather related if it's snowing or there is snow on the LNB part of the dish.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

Re: Can't get sky max or +1 channels

oldfella — Thu, 08 Feb 2024 18:54:16 GMT

@dale73mckendry wrote:

Says no satellite

Hi @dale73mckendry

If the Message is no Satellite signal it could be down to current cloud cover or your satellite dish is slightly misaligned .

In any case above the weekest channel signals wil degrade first.

If the issue in in clear skies then work through the following link and if you cannot solve your issue it will lead to booking a Engineer.

Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.