My sky Q mini box is not working

alarni — Thu, 08 Feb 2024 18:11:26 GMT

My sky Q mini box has no signal from this morning.

Re: My sky Q mini box is not working

oldfella — Thu, 08 Feb 2024 18:19:55 GMT

@alarni wrote:

My sky Q mini box has no signal from this morning.

If your TV Message is No signal then this is an issue with the HDMI connection between the mini and TV.

Check that the TV set is set to the correct HDMI input for the Q box and also make sure that the HDMI cable is correctly located at both ends.

If your mini just no connection then try the following.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

topic My sky Q mini box is not working in Sky Q

My sky Q mini box is not working

Re: My sky Q mini box is not working