Can’t access Netflix

Robert0903 — Thu, 08 Feb 2024 10:10:36 GMT

Renewed my sky contract to include Netflix, but can't access it through apps or on demand

opened an account with Netflix put all details in

But end up with sky screen requesting me to choose which Netflix package I require

When a package is selected eventually an error message appears on the screen

Re: Can’t access Netflix

oldfella — Thu, 08 Feb 2024 11:25:09 GMT

@Robert0903 wrote:

Renewed my sky contract to include Netflix, but can't access it through apps or on demand

opened an account with Netflix put all details in

But end up with sky screen requesting me to choose which Netflix package I require

When a package is selected eventually an error message appears on the screen

Hi @Robert0903

Don't know what you mean when you say you have opened an account with Netflix.

If you have Netflix through Sky you do not open an Account.

You need to check on your Q box that Netlix is included in your Package.

You can do this in the Q box Home menu by scrolling down to the bottom of the menu and Selecting My Sky.

In your package check that Netflix or Ultimate TV is included.

If it is Activate it's per the following link

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

topic Can’t access Netflix in Sky Q

Can’t access Netflix

Re: Can’t access Netflix