https://helpforum.sky.com/t5/Sky-Q/New-bt-router-only-recognised-by-one-of-my-three-sky-boxes/m-p/4557334#M629971 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3967992">@Zolipa</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Thu, 08 Feb 2024 08:14:18 GMT Mr+Flibbles+86 2024-02-08T08:14:18Z https://helpforum.sky.com/t5/Sky-Q/New-bt-router-only-recognised-by-one-of-my-three-sky-boxes/m-p/4556695#M629834 <P>Hi hoping someone can help! Just got and installed a new bt internet router my main sky box has updated new WiFi etc but the other thee in the house say to reboot which I have but with no success don't know what else to do?&nbsp;</P> Wed, 07 Feb 2024 13:42:14 GMT https://helpforum.sky.com/t5/Sky-Q/New-bt-router-only-recognised-by-one-of-my-three-sky-boxes/m-p/4556695#M629834 Zolipa 2024-02-07T13:42:14Z https://helpforum.sky.com/t5/Sky-Q/New-bt-router-only-recognised-by-one-of-my-three-sky-boxes/m-p/4557334#M629971 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3967992">@Zolipa</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Thu, 08 Feb 2024 08:14:18 GMT https://helpforum.sky.com/t5/Sky-Q/New-bt-router-only-recognised-by-one-of-my-three-sky-boxes/m-p/4557334#M629971 Mr+Flibbles+86 2024-02-08T08:14:18Z https://helpforum.sky.com/t5/Sky-Q/New-bt-router-only-recognised-by-one-of-my-three-sky-boxes/m-p/4557349#M629975 <P>Need to do a full network reset on them. You can access the home menu even if it doesn't look like you can.</P><P>&nbsp;</P><P>(I would have changed the SSID and password on the new router to match the old one)</P> Thu, 08 Feb 2024 08:35:52 GMT https://helpforum.sky.com/t5/Sky-Q/New-bt-router-only-recognised-by-one-of-my-three-sky-boxes/m-p/4557349#M629975 Chodley 2024-02-08T08:35:52Z https://helpforum.sky.com/t5/Sky-Q/New-bt-router-only-recognised-by-one-of-my-three-sky-boxes/m-p/4559077#M630313 <P>We are still looking to help you <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3967992">@Zolipa</a></SPAN> . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks</P> Sat, 10 Feb 2024 09:12:07 GMT https://helpforum.sky.com/t5/Sky-Q/New-bt-router-only-recognised-by-one-of-my-three-sky-boxes/m-p/4559077#M630313 Lisa-P1987 2024-02-10T09:12:07Z