topic Re: Replacement Sky Q Mini box in Sky Q

Replacement Sky Q Mini box

garydavid — Tue, 06 Feb 2024 23:01:24 GMT

Hi I need a replacement Sky Q mini box. I can only see sky Q box replacement any advice.

Re: Replacement Sky Q Mini box

Daniel0210 — Wed, 07 Feb 2024 05:44:24 GMT

@garydavid

What's the issue with the mini box that makes you believe it needs replacing?

Re: Replacement Sky Q Mini box

garydavid — Wed, 07 Feb 2024 05:55:54 GMT

Hi it just keeps turning off by itself very intermittent

Re: Replacement Sky Q Mini box

Daniel0210 — Wed, 07 Feb 2024 06:10:07 GMT

@garydavid

If you haven't tried it already reboot your router by switching it off for a minute. Once that's up and running again reboot the main Sky Q box, then the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: Replacement Sky Q Mini box

lettice — Wed, 07 Feb 2024 08:04:39 GMT

If the above does not work and you still getting problems, you can replace a faulty mini box online via the link on section 2;
Sky Q box won't turn on or is stuck on standby | Sky Help | Sky.com

Re: Replacement Sky Q Mini box

garydavid — Wed, 07 Feb 2024 20:02:39 GMT

Thanks for all your help guys I've ordered a replacement. Not sure if there is a charge or not but thank you 👍

Re: Replacement Sky Q Mini box

Daniel0210 — Wed, 07 Feb 2024 20:11:19 GMT

@garydavid

There isn't a charge for swapping a faulty box.