https://helpforum.sky.com/t5/Sky-Q/Connection-problems/m-p/4557108#M629923 <P>Sky keeps dropping internet connection</P> Wed, 07 Feb 2024 19:59:06 GMT Terryt21 2024-02-07T19:59:06Z https://helpforum.sky.com/t5/Sky-Q/Connection-problems/m-p/4557108#M629923 <P>Sky keeps dropping internet connection</P> Wed, 07 Feb 2024 19:59:06 GMT https://helpforum.sky.com/t5/Sky-Q/Connection-problems/m-p/4557108#M629923 Terryt21 2024-02-07T19:59:06Z https://helpforum.sky.com/t5/Sky-Q/Connection-problems/m-p/4557114#M629925 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3968312">@Terryt21</a>&nbsp;wrote:<BR /> <P>Sky keeps dropping internet connection</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3968312">@Terryt21</a>&nbsp;</P> <P>Have you carried out a&nbsp;<STRONG>Network reset&nbsp;</STRONG>on the Q box.</P> <P>Network Reset found in Q box Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router <BR />If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR />if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.</P> Wed, 07 Feb 2024 20:05:04 GMT https://helpforum.sky.com/t5/Sky-Q/Connection-problems/m-p/4557114#M629925 oldfella 2024-02-07T20:05:04Z