topic Re: Mini box freezing, slipping and losing connectivity in Sky Q

Mini box freezing, slipping and losing connectivity

monkeyman1902 — Wed, 07 Feb 2024 18:55:57 GMT

Have had a sky mini box for a number of years now in the home office, no issues and always worked fine.

In the last couple of months the reception seems to be skipping/freezing for a second or 2 which is really irritating - sometimes it'll be fine for a day, another time it's doing it every 2 or 3 minutes.

The box is now completely stopping working at times, blue screen saying it's not connected to a Sky Q box. Often unplugging it works, but sometimes not. Having not done network refresh on it in all the time I've had it, I've now done it 4 times in the last week, tried unplugging the main box too, tried connecting network via both main box and WiFi router. Nothing seems to have improved things.

When the box has issues, it also seems to drain all the internet bandwidth too- work laptop and phone lose WiFi connection- the connection comes back as soon as you unplug the mini box, so it's clearly the box not the router.

I think it feels like the box is maybe just getting near the end of its life- it's 6 years old, so not too old, but it's getting increasingly worse.

Any ideas what I can do??

Re: Mini box freezing, slipping and losing connectivity

Adam+sky+82 — Wed, 07 Feb 2024 18:58:39 GMT

Hi, the mini box belongs to Sky. Report it to them and ask for a replacement to be sent out

Re: Mini box freezing, slipping and losing connectivity

Chodley — Wed, 07 Feb 2024 19:37:12 GMT

Doubt it's an age thing.

Sounds like some kind of clash between its wifi and your laptops etc. if you turn off those devices, i.e. the reverse of what you tried, does the mini work properly?

Re: Mini box freezing, slipping and losing connectivity

monkeyman1902 — Wed, 07 Feb 2024 21:02:26 GMT

No, it still has the problem even when nothing else is on/in use...

Re: Mini box freezing, slipping and losing connectivity

Chodley — Wed, 07 Feb 2024 21:49:32 GMT

Hmm. They are flakey imho. Considered using powerline adapters for it?

Re: Mini box freezing, slipping and losing connectivity

monkeyman1902 — Thu, 08 Feb 2024 08:42:53 GMT

Tbh not sure what a power line adapter is! @Chodley

Re: Mini box freezing, slipping and losing connectivity

Chodley — Thu, 08 Feb 2024 08:49:34 GMT

Something like this which runs ethernet through your power cabling

https://www.argos.co.uk/product/4661847?istCompanyId=a74d8886-5df9-4baa-b776-166b3bf9111c&istFeedId=30f62ea9-9626-4cac-97c8-9ff3921f8558&istItemId=plmrpqlrm&istBid=t&&cmpid=GS001

it's what I use (a Netgear version) for both my minis

You'd put one at the mini and one near your router so the mini can hook into all the other traffic on the network via an ethernet cable - in particular the Q of course.