topic Re: My Sky card keeps being ejected in Sky Q

My Sky card keeps being ejected

Osusuki — Mon, 05 Feb 2024 20:52:33 GMT

my Sky Q on it side

I have had to sit on its side leaning on the card because that is the only way it stays in/

Iam disabled and suffer dysarthria speech probems so can't call anyone at Sky to fix it/

Do other people have this problem?

Re: My Sky card keeps being ejected

Mr+Flibbles+86 — Tue, 06 Feb 2024 08:56:16 GMT

Hi there @Osusuki, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My Sky card keeps being ejected

Osusuki — Tue, 06 Feb 2024 11:36:21 GMT

thank you so much

Re: My Sky card keeps being ejected

Daniel0210 — Tue, 06 Feb 2024 11:40:17 GMT

@Osusuki wrote:
Iam disabled and suffer dysarthria speech probems so can't call anyone at Sky to fix it

@Osusuki

Once the Messaging Team have dealt with your current issue, if you haven't done so already, in your circumstances it may be worth you registering with the Sky Accessibility Team who may be able to help you in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/

Re: My Sky card keeps being ejected

Chodley — Tue, 06 Feb 2024 11:40:27 GMT

Sounds like the locking mechanism on the eject spring has failed. Probably a new box needed, not sure that can be repaired in situ.

Re: My Sky card keeps being ejected

Osusuki — Tue, 06 Feb 2024 11:51:33 GMT

can someone arrange for an engineer then?

Re: My Sky card keeps being ejected

Daniel0210 — Tue, 06 Feb 2024 11:54:01 GMT

@Osusuki wrote:

can someone arrange for an engineer then?

@Osusuki

Your first post has been escalated to Sky. You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: My Sky card keeps being ejected

Addie15 — Wed, 07 Feb 2024 17:28:09 GMT

Update-We have spoken to @Osusuki and have booked an engineer for this issue. If there is anything else in the future we can help you with, please do not hesitate to reach out.

Thanks.