topic Re: Need a sky engineer in Sky Q

Need a sky engineer

LAS22 — Wed, 07 Feb 2024 16:35:18 GMT

One of my sky boxes have not been working for months. Need a Sky engineer

Re: Need a sky engineer

Daniel0210 — Wed, 07 Feb 2024 16:38:17 GMT

@LAS22

Main box or mini box? In what way isn't it working? Have you not reported this to Sky already in the last few months?

Re: Need a sky engineer

LAS22 — Wed, 07 Feb 2024 16:39:31 GMT

Mini box. I did months ago and it was concluded that I needed a new remote control. I got a new remote control but it still doesn't work so I gave up.

Re: Need a sky engineer

Daniel0210 — Wed, 07 Feb 2024 16:47:55 GMT

@Daniel0210 wrote:

@LAS22

In what way isn't it working?

@LAS22

Did Sky lead you through a reboot, ie… reboot the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: Need a sky engineer

LAS22 — Wed, 07 Feb 2024 16:51:56 GMT

Yes I did that then. We can try again. I have been with Sky for nearly 8 years and it would be great if someone could just physically come to my home and help me get it up and running

Re: Need a sky engineer

TimmyBGood — Wed, 07 Feb 2024 17:00:11 GMT

@LAS22 wrote:

I have been with Sky for nearly 8 years and it would be great if someone could just physically come to my home and help me get it up and running

They'll probably want to do a Mini box swap by post or courier first.

Re: Need a sky engineer

LAS22 — Wed, 07 Feb 2024 17:07:00 GMT

Okay that's fine with me.

Re: Need a sky engineer

Daniel0210 — Wed, 07 Feb 2024 17:14:39 GMT

@LAS22

Give Sky another call to arrange that. They'll probably want to do more troubleshooting first which you may have already tried.