topic Re: On screen error messages in Sky Q

On screen error messages

Elizabeth2502 — Tue, 06 Feb 2024 20:22:18 GMT

I go my new skq q box installed last week but now i am getting on screen error messages saying that I will lose all sky channels soon and to contact sky I can clear the messages with my remote but they keep on appearing. I am afraid that all the channels will just disappear one day.

Re: On screen error messages

nigea99 — Tue, 06 Feb 2024 20:32:23 GMT

@Elizabeth2502 wrote:
I go my new skq q box installed last week but now i am getting on screen error messages saying that I will lose all sky channels soon and to contact sky I can clear the messages with my remote but they keep on appearing. I am afraid that all the channels will just disappear one day.

hi @Elizabeth2502

As you now have a SKY Q box you will not loose the channels - the changes planned for some channels will only affect the older SKY + boxes.

You should not be getting such messages - hopefully they will settle down - but I will eanuire if the team that support this can help to get rid of them

Re: On screen error messages

nigea99 — Wed, 07 Feb 2024 08:20:19 GMT

hi @Elizabeth2502

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: On screen error messages

Mr+Flibbles+86 — Wed, 07 Feb 2024 08:23:30 GMT

Thanks for escalating this. We’ve sent an invite to @Elizabeth2502 to chat.

Re: On screen error messages

Brick — Mon, 16 Sep 2024 14:29:26 GMT

Tried the chat ansered most secuity questiont to a point where it stopped working , at the final security question getting error "An error occurred while processing your response. Please try again."