topic Re: NO SATELLITE AGAIN!!! in Sky Q

NO SATELLITE AGAIN!!!

MargaretRowley — Tue, 06 Feb 2024 19:26:58 GMT

No satellite signal AGAIN sick of SKY as this keeps happening sort my reception out

Re: NO SATELLITE AGAIN!!!

Daniel0210 — Tue, 06 Feb 2024 19:35:26 GMT

@MargaretRowley
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

Re: NO SATELLITE AGAIN!!!

nigea99 — Tue, 06 Feb 2024 20:28:36 GMT

@MargaretRowley wrote:

No satellite signal AGAIN sick of SKY as this keeps happening sort my reception out

hi @MargaretRowley

As @Daniel0210 says you will need to follow the steps to try to restore Signal or book an Engineer.

The problem is not with the feed from the Satellites themselves but with your individual reception from them.

Re: NO SATELLITE AGAIN!!!

TimmyBGood — Wed, 07 Feb 2024 11:14:40 GMT

@MargaretRowley

The Astra 28.2E satellite cluster is still there: given it supplies tens of millions of households across Europe, its absence would be noticed.

Individual reception loss at an individual address requires individual attention, and that can only happen when the individual user logs a fault with Sky (or the non-Sky system maintainer on a communal dish installation)

Unlike broadband Hubs, Sky Q boxes do not alert Sky to service delivery issues: they probably could, but they don't.