topic RECORDED ON MY Q BOX NOT WORKING in Sky Q

Q BOX RECORDING

ANTHONY+KATUSZKA — Tue, 06 Feb 2024 17:06:07 GMT

I HAVE PHONE BEFORE ABOUT 2 WEEKS AGO BUT STILL HAVING TROUBLE WHEN WARCHING A RECORDING WHATS HAPPENING IS WATCHING FILM THEN ALL A SUDDEN IT FREEZES FOR ABOUT 5 SECORDS THEN RESTARTS AGAIN BUT NOW ITS HAPPENING A LOT A TIME AND ITS MAKE ME MAD.

RECORDED ON MY Q BOX NOT WORKING

ANTHONY+KATUSZKA — Tue, 06 Feb 2024 17:15:51 GMT

NEED NEW BOX I WENT THROUGH WITH YOU ON RESTART AND TURN OFF WIPE EVERYTHING OFF BUT STILL NO GOOD .NEED NEX BOX URGENT. IS THERE A PHONE CALL YOU CAN USE

Re: RECORDED ON MY Q BOX NOT WORKING

Daniel0210 — Tue, 06 Feb 2024 18:00:06 GMT

@ANTHONY+KATUSZKA
You’re not talking to Sky Customer Services. This is a customer based forum where customers try to help other customers.

If you need to contact Sky, then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.