topic Re: Smell from Q box in Sky Q

Smell from Q box

Cam301 — Tue, 06 Feb 2024 12:52:10 GMT

We have an acrid smell when the Sky Q box is on causing irritation to eyes and throat. Box working normally, gets hot - can just keep a hand on it.

Re: Smell from Q box

Daniel0210 — Tue, 06 Feb 2024 13:03:26 GMT

@Cam301

In view of your concerns I will escalate your post to Sky in a few minutes and the Messaging Team may contact you later.

edit- now escalated @Cam301

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Smell from Q box

Tom-W19 — Tue, 06 Feb 2024 13:06:29 GMT

Thanks for escalating. We've sent an invite to @Cam301.

Re: Smell from Q box

Addie15 — Tue, 06 Feb 2024 17:58:05 GMT

Update-We are closing this session now and we have passed this matter to our Product Safety Team.

If you have similar concerns, please do not hesitate to get in touch as soon as possible so we can get to resolution as quickly and as safely as possible.

Thanks.