Problem with new sky Q box

mcope — Tue, 06 Feb 2024 12:15:29 GMT

New sky Q box fitted 22nd jan as previous problem with signal since I have been using the box it keeps going off on its own for no reason mainly when I am on the apps, but has done the same on main tv. Sometimes it allows me to come out of the app and try again but after a few tries at this it just goes to a blank screen. Twice now I have had a really loud buzzing from my tv . The sky Q box seems to get quite warm. This has been happening daily since installing the box ,l have checked my signal strength and that is fine .

Re: Problem with new sky Q box

oldfella — Tue, 06 Feb 2024 12:24:55 GMT

@mcope wrote:

New sky Q box fitted 22nd jan as previous problem with signal since I have been using the box it keeps going off on its own for no reason mainly when I am on the apps, but has done the same on main tv. Sometimes it allows me to come out of the app and try again but after a few tries at this it just goes to a blank screen. Twice now I have had a really loud buzzing from my tv . The sky Q box seems to get quite warm. This has been happening daily since installing the box ,l have checked my signal strength and that is fine .

Hi @mcope

First, as it is a replacement box check that the Software is up to date.

https://www.sky.com/help/articles/sky-software-updates

If or when it is

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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Problem with new sky Q box

Re: Problem with new sky Q box