topic Re: I’ve had no sky since yesterday evening due to a satellites signal issue display on screen in Sky Q

I’ve had no sky since yesterday evening due to a satellites signal issue display on screen

Jahzmine+Philbert — Tue, 06 Feb 2024 11:45:25 GMT

I've had no sky since yesterday. Even my recorded programs are struggling to show really slow. There is a loss of signal display on my TV screen and I'm having no help from calling the customer service number. It literally sent me to this page to chat if this doesn't get sorted by today, I'm afraid I'm gonna have to cancel my sky this is ridiculous!

Re: I’ve had no sky since yesterday evening due to a satellites signal issue display on screen

Daniel0210 — Tue, 06 Feb 2024 11:52:02 GMT

@Jahzmine+Philbert
You’re not talking to Sky Customer Services. This is a customer based forum where customers try to help other customers.

”No signal” tends to be a message from your TV (in which case check the cables going to the TV).

A “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

Re: I’ve had no sky since yesterday evening due to a satellites signal issue display on screen

Laing1 — Tue, 06 Feb 2024 14:40:59 GMT

@Jahzmine+Philbert wrote:

I've had no sky since yesterday. Even my recorded programs are struggling to show really slow. There is a loss of signal display on my TV screen and I'm having no help from calling the customer service number. It literally sent me to this page to chat if this doesn't get sorted by today, I'm afraid I'm gonna have to cancel my sky this is ridiculous!

@Jahzmine+Philbert to help with the slowness Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: I’ve had no sky since yesterday evening due to a satellites signal issue display on screen

Smudga45 — Sun, 19 May 2024 05:25:58 GMT

Haf ni sky since yesterday,saying satellite problems

Re: I’ve had no sky since yesterday evening due to a satellites signal issue display on screen

Daniel0210 — Sun, 19 May 2024 06:21:39 GMT

@Smudga45

Read post 2 above.