topic Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s in Sky Q

Onscreen message "you will lose all sky channels soon" Only had sky q since December so why?

AlisonMC — Mon, 05 Feb 2024 17:53:12 GMT

I've had sky q installed for nearly 7 weeks. On 1st Jan I started getting an onscreen message saying I would lose my BBC channels from 8th Jan (I didn't) which continued until 3rd Feb when it changed to "you will lose all sky channels soon, to keep them call...." Anybody else had this? I called the number and was directed to this forum. My current contract runs to March '25 and payments are up to date so no explanation for this. Thanks

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

nigea99 — Mon, 05 Feb 2024 18:20:23 GMT

@AlisonMC wrote:

I've had sky q installed for nearly 7 weeks. On 1st Jan I started getting an onscreen message saying I would lose my BBC channels from 8th Jan (I didn't) which continued until 3rd Feb when it changed to "you will lose all sky channels soon, to keep them call...." Anybody else had this? I called the number and was directed to this forum. My current contract runs to March '25 and payments are up to date so no explanation for this. Thanks

hi @AlisonMC

First of all don't worry as you have SKY Q then you will still be able to receive both the BBC & SKY channels going forward.

You clearly should not be getting such messages - just out of interest did you migrate to SKY Q from an old SKY + box ?

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

Laing1 — Mon, 05 Feb 2024 18:12:12 GMT

@AlisonMC wrote:

I've had sky q installed for nearly 7 weeks. On 1st Jan I started getting an onscreen message saying I would lose my BBC channels from 8th Jan (I didn't) which continued until 3rd Feb when it changed to "you will lose all sky channels soon, to keep them call...." Anybody else had this? I called the number and was directed to this forum. My current contract runs to March '25 and payments are up to date so no explanation for this. Thanks

@AlisonMC its nothing to worry about its for customers who don't have a Sky box that can receive HD channels will be unable to watch them as they are moving them on to DVBS-2 transponders which only boxes capable of receiving HD channels can receive this

The sd channels are moving from DVBS transponders which older Sky boxes can receive to DVBS transponders which the older boxes cannot receive

Not sure why you are getting this message when you have a Sky Q box is it connected to the internet

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

nigea99 — Mon, 05 Feb 2024 18:12:29 GMT

I have escalated your post to a SKY support team, who, hopefully, will be in touch .

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

AlisonMC — Mon, 05 Feb 2024 20:23:56 GMT

@Laing1 Thanks for your reply. Yes it's connected to the internet and I pay for HD. It's working as it should, just getting fed up of the message popping up literally every 5 minutes. Can't use the remote unless I clear the message first by pressing the home button.

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

AlisonMC — Mon, 05 Feb 2024 20:26:28 GMT

@nigea99 yes I did replace sky + with sky q

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

Jordanos — Thu, 08 Feb 2024 00:33:23 GMT

@AlisonMC I'm getting exactly the same, recent upgrade to Sky Q, annoying bbc message replaced now with the "you'll loose all sky channels message." Still not phoned them. Sounds like they have **bleep** something up

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

AlisonMC — Thu, 08 Feb 2024 05:06:25 GMT

@Jordanos another forum user escalated my post to the sky support team. They didn't bother to contact me but within hours the message stopped. I have no idea how to escalate it for you, maybe you can do that yourself or phone the number coming up onscreen to get rid of it🤞as it's a damn nuisance isn't it?

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

nigea99 — Thu, 08 Feb 2024 07:07:07 GMT

@Jordanos wrote:

@AlisonMC I'm getting exactly the same, recent upgrade to Sky Q, annoying bbc message replaced now with the "you'll loose all sky channels message." Still not phoned them. Sounds like they have **bleep** something up

hi @Jordanos

I have escalated your post, also, to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

BTW @AlisonMC sorry your escalation did not get picked up as we hoped - the team do try to pick up our escalations within good time but individual escalations can, unfortunately, get missed

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

AlisonMC — Thu, 08 Feb 2024 12:22:19 GMT

@nigea99 tbh I suspect they did pick it up and rectified the problem without contacting me. I've had messages onscreen every 5 minutes for over a month, it would be rather a coincidence that it suddenly disappears within hours of you escalating it so thanks for doing that 👍

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

RJane — Sat, 10 Feb 2024 13:06:54 GMT

Im getting the same messages but i do still have a sky + box. Weve already lost BBC but thats not a problem as we also have freeview but im concerned about these messages! We live in the coumtry with no good broadband signal. To access the internet we use 4g on our phones and tether otjer devices. Does this mean were going to lose sky? Seems a little unfair!

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

nigea99 — Sat, 10 Feb 2024 13:18:53 GMT

@RJane wrote:

Im getting the same messages but i do still have a sky + box. Weve already lost BBC but thats not a problem as we also have freeview but im concerned about these messages! We live in the coumtry with no good broadband signal. To access the internet we use 4g on our phones and tether otjer devices. Does this mean were going to lose sky? Seems a little unfair!

Hi @RJane

if you do have an old SKY + box then it is likely you will loose the SKY SD channels in the not too distant future - which is why you are getting the messages.

Technically the SKY SD channels are due to change the method of transmission from something called DVB-S to DVB-S2. The older SKY + boxes cannot work with this different signal.

You do have the option of looking for second hand SKY HD boxes on the likes of Ebay that can work with signals after they change

Otherwise you may need to switch to SKY Q - You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q

BTW SKy Q can work with limited Internet connections

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

RJane — Sat, 10 Feb 2024 13:29:20 GMT

Thanks so much for the advice - really appreciate it. Will look at the options. Just to clarify though are you saying that we could tether the sky q to mobile data?

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

nigea99 — Sat, 10 Feb 2024 13:38:04 GMT

@RJane wrote:

Thanks so much for the advice - really appreciate it. Will look at the options. Just to clarify though are you saying that we could tether the sky q to mobile data?

hi @RJane

I am not an expert in the network side.

I know Engineers can get SKY Q initially working by using their phones when customers don't have internet installed but SKY Q does realistically need some internet connectivity otherwise functionality is restricted.

I know some people do use 4G routers with SKY Q but I don;t know if just a tethered phone could work for this - hopefully one of other experts here can advise

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

RJane — Sun, 18 Feb 2024 17:42:40 GMT

So to update. We put in a sky + hd box today but still getting message. Assume we need to subscribe to HD (which to me is a waste of £10 per month) . When i try to subscribe to Hd sky telling me on website that its not possible! Ive activated my card in new box and channels working well- is there something im missing? Any advice appreciated

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

nigea99 — Sun, 18 Feb 2024 17:49:29 GMT

@RJane wrote:

So to update. We put in a sky + hd box today but still getting message. Assume we need to subscribe to HD (which to me is a waste of £10 per month) . When i try to subscribe to Hd sky telling me on website that its not possible! Ive activated my card in new box and channels working well- is there something im missing? Any advice appreciated

hi @RJane

You don't need to subscribe to HD to get rid of the message..

I am not a SKY HD box expert but hopefully once the systrem fully recognises you now have an HD box it will settle down - if not a support team that supports the community may be able to assist

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

RJane — Sun, 18 Feb 2024 17:52:51 GMT

Thanks for this! I currenty have the full sky package which i assume we will lose unless we take the HD subscription. Ill give it a few hours and see if it sorts itself out!

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

nigea99 — Sun, 18 Feb 2024 17:55:24 GMT

@RJane wrote:

Thanks for this! I currenty have the full sky package which i assume we will lose unless we take the HD subscription. Ill give it a few hours and see if it sorts itself out!

See my reply on your other post - you will not loose the SKY SD channels as you now have a SKY HD box 0 you do not need to subscibe to the HD pack - although you can & should notice a difference in quality

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

Chodley — Sun, 18 Feb 2024 19:12:35 GMT

@RJane wrote:
So to update. We put in a sky + hd box today but still getting message. Assume we need to subscribe to HD (which to me is a waste of £10 per month) . When i try to subscribe to Hd sky telling me on website that its not possible! Ive activated my card in new box and channels working well- is there something im missing? Any advice appreciated

No I don't think you need a HD sub

More likely Sky think you're on an old + box based on what they know about you and somehow that is triggering a message on your box. I'll escalate this one again.

You should at least have terrestrial channels in HD quality anyway.

Re: Onscreen message "you will lose all sky channels soon" Only had sky q since December s

RJane — Sun, 18 Feb 2024 19:15:50 GMT

Thanks for this - much appreciated!