topic My sister had to replace her tv. She is on the Sky basic package. Installed her new tv. Sky tv up an in Sky Q

My sister had to replace her tv. She is on the Sky basic package. Installed her new tv. Sky tv up an

Tom541 — Mon, 05 Feb 2024 15:46:09 GMT

My sister is on the basic Sky package but suddenly can't use record facility or access other functions like catch up. Message comes up saying there are problems with the hard drive and directs you to full restart but makes no difference

Re: My sister had to replace her tv. She is on the Sky basic package. Installed her new tv. Sky tv u

oldfella — Mon, 05 Feb 2024 16:22:11 GMT

@Tom541 wrote:

My sister is on the basic Sky package but suddenly can't use record facility or access other functions like catch up. Message comes up saying there are problems with the hard drive and directs you to full restart but makes no difference

Hi @Tom541

See following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages