topic Re: I sent the hub back the day it arrived so I’m not too sure why I’ll be charged for something I h in Sky Q

I sent the hub back the day it arrived so I’m not too sure why I’ll be charged for something I have

Kieran21 — Fri, 02 Feb 2024 16:08:19 GMT

I sent back the smart hub as it's not what I wanted and I called up to get the correct item and sent the hub back please get that off my account as if I'm charged for it I'll be leaving sky . Because I didn't even want the hub in the first place

Re: I sent the hub back the day it arrived so I’m not too sure why I’ll be charged for something I h

oldfella — Fri, 02 Feb 2024 16:09:29 GMT

@Kieran21 wrote:

I sent back the smart hub as it's not what I wanted and I called up to get the correct item and sent the hub back please get that off my account as if I'm charged for it I'll be leaving sky . Because I didn't even want the hub in the first place

Hi @Kieran21

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: I sent the hub back the day it arrived so I’m not too sure why I’ll be charged for something I h

Laing1 — Fri, 02 Feb 2024 16:46:24 GMT

@Kieran21 wrote:

I sent back the smart hub as it's not what I wanted and I called up to get the correct item and sent the hub back please get that off my account as if I'm charged for it I'll be leaving sky . Because I didn't even want the hub in the first place

@Kieran21 have you still got proof of postage ?

Re: I sent the hub back the day it arrived so I’m not too sure why I’ll be charged for something I h

Kieran21 — Mon, 05 Feb 2024 13:04:12 GMT

I don't have proof as it isn't something I should have to prove I didn't even want the hub you sent out in the first place I didn't even open the package the delivery driver wanted me to sign for it but I told him I didn't want it and to send it back and he said ok

Re: I sent the hub back the day it arrived so I’m not too sure why I’ll be charged for something I h

Daniel0210 — Mon, 05 Feb 2024 13:27:21 GMT

@Kieran21
You’re not talking to Sky Customer Services. This is a customer based forum where customers try to help other customers. You will need to contact Sky to discuss this further.,