https://helpforum.sky.com/t5/Sky-Q/Account-connection/m-p/4554910#M629518 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3966387">@Sai4</a>&nbsp;<BR />You’re not talking to Sky Customer Services. This is a customer based forum where customers try to help other customers.</P> <P><BR />If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q]. <BR /><BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR />If you haven’t anything suitable contact Sky again and ask if they’ll re-send. <STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Mon, 05 Feb 2024 12:07:47 GMT Daniel0210 2024-02-05T12:07:47Z https://helpforum.sky.com/t5/Sky-Q/Account-connection/m-p/4554907#M629517 Hi team , I've called the sky customer care service in December and had a conversation regarding the connectivity. I've cancelled my account in December itself and the agent said I'll receiving a post to return the equipment and from that day the services have been stopped but still I'm getting on the account and I haven't received any post for returning the equipment. Please check this and get back to me thank you. Mon, 05 Feb 2024 12:06:05 GMT https://helpforum.sky.com/t5/Sky-Q/Account-connection/m-p/4554907#M629517 Sai4 2024-02-05T12:06:05Z https://helpforum.sky.com/t5/Sky-Q/Account-connection/m-p/4554910#M629518 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3966387">@Sai4</a>&nbsp;<BR />You’re not talking to Sky Customer Services. This is a customer based forum where customers try to help other customers.</P> <P><BR />If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q]. <BR /><BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR />If you haven’t anything suitable contact Sky again and ask if they’ll re-send. <STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Mon, 05 Feb 2024 12:07:47 GMT https://helpforum.sky.com/t5/Sky-Q/Account-connection/m-p/4554910#M629518 Daniel0210 2024-02-05T12:07:47Z