topic Apps missing in Sky Q

Apps missing

Ray+cov — Mon, 05 Feb 2024 10:28:16 GMT

Hi All,

We have no apps, and mini boxes are not working. We have rebooted done 001, also the sky remote volume is not working.

I've tried rebooting now I've noticed I'm getting a message saying restricted access, your connection to the router is not confirmed.

All our bills are paid by dd,if that's not anything to do with it. We have phoned sky they have passed it to an engineer. Tia

Chodley — Mon, 05 Feb 2024 10:31:23 GMT

What does "done 001" mean? There are a lot of things you can do in that menu.

Remote needs re-pairing with your TV for the volume.

Ray+cov — Mon, 05 Feb 2024 11:31:14 GMT

@Chodley 001 is the engineers menu, you highlight settings but do not press settings then press 001, it sometimes resets things.