topic Re: No signal in Sky Q

No signal

Niko1980 — Mon, 05 Feb 2024 09:10:40 GMT

The skybox is saying no satellite signal. We have tried many different options still not working. We can only watch recordings. Please send out engineer

Re: No signal

Invisiblename — Mon, 05 Feb 2024 09:24:55 GMT

@Niko1980 wrote:
The skybox is saying no satellite signal. We have tried many different options still not working. We can only watch recordings. Please send out engineer

You're only talking with fellow customers on this forum.

Check that the 2 cables from the dish into the back of your Sky Q box are still finger tight. If not done yet, power off the Sky Q at the wall, then restart it. If these don't improve things it's likely that the dish has been blown out of alignement with the satellite and will need an engineer to re-align it. You will have to phone Sky to arrange this, but I suspect you might have to wait awhile with the weather conditions we are currently experiencing.

More info here:

Sky No Satellite Signal Broadband

Re: No signal

Daniel0210 — Mon, 05 Feb 2024 10:07:06 GMT

@Niko1980
Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

If you need to contact Sky, then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.