Sky Q Mini box upstairs keeps losing connection

Aidy2019 — Sat, 03 Feb 2024 14:56:19 GMT

Hi,

We have Sky Q and 2 mini boxes, the mini boxes continually drop connection every few minutes or so and then connect again. It is very frustrating.

I've tried everything, we have a booster installed midway between the boxes also but it's still the same. It seems worse on ITV HD channels for some reason, I've done all resets etc and no change at all.

Anybody had the same issue and fixed it at all? It's got to the point where after 10+ years of Sky we are thinking of leaving as it's unwatchable on the mini boxes.

Re: Sky Q Mini box upstairs keeps losing connection

Tom-W19 — Sun, 04 Feb 2024 09:50:17 GMT

Hi @Aidy2019

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Sky Q Mini box upstairs keeps losing connection in Sky Q

Sky Q Mini box upstairs keeps losing connection

Re: Sky Q Mini box upstairs keeps losing connection