topic Re: Reset PIN not working in Sky Q

Reset PIN not working

spud71 — Sat, 03 Feb 2024 14:09:45 GMT

I just upgraded to a Sky Q box, and was annoyed to discover that the PIN is still a "feature".
My PIN from my Sky HD box didn't work.
The default 0000 didn't work.
The last 4 digits of my Sky account number didn't work.
The last 4 digits of my bank account number didn't work.
I can't reset the PIN in the Q box, because it's asking for the current PIN.
I've logged into My Sky and reset the PIN a few times, and powered the Q box off and on again.
But the new PIN number still doesn't work on the Q box.
Help!

Re: Reset PIN not working

Laing1 — Sat, 03 Feb 2024 14:15:30 GMT

@spud71 wrote:

I just upgraded to a Sky Q box, and was annoyed to discover that the PIN is still a "feature".
My PIN from my Sky HD box didn't work.
The default 0000 didn't work.
The last 4 digits of my Sky account number didn't work.
The last 4 digits of my bank account number didn't work.
I can't reset the PIN in the Q box, because it's asking for the current PIN.
I've logged into My Sky and reset the PIN a few times, and powered the Q box off and on again.
But the new PIN number still doesn't work on the Q box.
Help!

@spud71 the default pin number on Q is the last 4 digits of your viewing card

you can find your card number by pressing the home button scrolling down to settings then system info

Re: Reset PIN not working

spud71 — Sat, 03 Feb 2024 14:26:32 GMT

Ah!
The card number PIN works on the locked channels, but the Reset PIN screen says that it's the wrong PIN (and it also refuses the PIN that I reset the PIN to in MySky).
I guess that I'll just have to put up with this buggy "feature".
Thanks.

Re: Reset PIN not working

Annie1957 — Mon, 04 Mar 2024 19:06:17 GMT

No help at all,I only wanted to speak to an advisor

Re: Reset PIN not working

sharon4 — Thu, 14 May 2026 09:15:58 GMT

got same problem want move anywhere put right pin numbers and nothing there to yes ?