topic Re: Notification banner, bottom right of the screen in Sky Q

Notification banner, bottom right of the screen

Kelfielddegsy — Wed, 31 Jan 2024 16:01:39 GMT

I've just started to get a 'Notification' banner at the bottom right of my screen with a picture of the 'select, left, right' toggles.
Anyone else getting this. It stays on for about 5 minutes and is useless and annoying. Any ideas to get rid will be greatly appreciated. 👍🏻😊

Re: Notification banner, bottom right of the screen

nigea99 — Wed, 31 Jan 2024 16:04:00 GMT

@Kelfielddegsy wrote:

I've just started to get a 'Notification' banner at the bottom right of my screen with a picture of the 'select, left, right' toggles.
Anyone else getting this. It stays on for about 5 minutes and is useless and annoying. Any ideas to get rid will be greatly appreciated. 👍🏻😊

hi @Kelfielddegsy

I have never heard of such behaviour.

Is it possibly from your TV ? (which I think is more likely)

Re: Notification banner, bottom right of the screen

Kelfielddegsy — Wed, 31 Jan 2024 16:22:37 GMT

Hi @nigea99

I'll check thanks but I've never had it before. I'm not turning on the TV any differently, just using SkyQ remote.

Re: Notification banner, bottom right of the screen

Q32 — Wed, 31 Jan 2024 18:18:00 GMT

We are having the same problem with the banner at the bottom corner today. I've tried to open it or remove it but it comes back.

How do you read it or remove it.

Thanks

Re: Notification banner, bottom right of the screen

Invisiblename — Wed, 31 Jan 2024 19:18:17 GMT

@Q32 wrote:
We are having the same problem with the banner at the bottom corner today. I've tried to open it or remove it but it comes back.

How do you read it or remove it.

Thanks

This definitely sounds like a tv message, not Sky. You'd need to use your tv remote to clear it.

Re: Notification banner, bottom right of the screen

Sukh+Sagoo — Wed, 31 Jan 2024 21:06:14 GMT

I have the same issue. Strange. Defo not tv. Nobody has used the tv remote

Re: Notification banner, bottom right of the screen

Daniel0210 — Wed, 31 Jan 2024 21:11:49 GMT

Are any of you seeing this turning the TV on by pressing the button on the TV set rather than a remote?

Re: Notification banner, bottom right of the screen

Q32 — Wed, 31 Jan 2024 21:31:45 GMT

Thanks, I switched from sky to tv, and there 3 notifications from Sony to say that they were switching casting and apps off for YouTube and Netflix, read these and now back on Sky with no notifications.

PS TV screen was so much sharper than SKY mind... been a while since I had used the freeview.

Re: Notification banner, bottom right of the screen

nigea99 — Wed, 31 Jan 2024 22:24:13 GMT

Hi all.

Are your TVs Sony?

Tonight I switched on my bedroom Sony to find such an icon on the bottom right.

Using my TV remote (not Sky) I selected it and got a message about Termination of services. Unfortunately I left the message to post this and didn't see the message in full before it went off.

I am thus sure this is what you are probably seeing and reiterate to find and use your TV remotes

Re: Notification banner, bottom right of the screen

GD1 — Wed, 31 Jan 2024 23:32:33 GMT

@Kelfielddegsy May help if you could provide a photo next time it happens.

Although I'd agree with the other replies it's likely a TV message rather than Sky Q message

Re: Notification banner, bottom right of the screen

Chodley — Thu, 01 Feb 2024 00:56:40 GMT

@Sukh+Sagoo wrote:
I have the same issue. Strange. Defo not tv. Nobody has used the tv remote

That doesn't mean it's not a TV notification. You'll need to use the TV remote to dismiss it.

Re: Notification banner, bottom right of the screen

TimmyBGood — Thu, 01 Feb 2024 08:28:48 GMT

@Sukh+Sagoo wrote:

I have the same issue. Strange. Defo not tv. Nobody has used the tv remote

Such messages are generated by the smart operating system of the television when triggered by the manufacturer, and can only be dismissed using the television remote control handset (not a paired Sky remote)

You are 'having the same issue' because the particular company has triggered the same message on every one of their television sets of that particular vintage: as @Q32 and @@nigea99 indicate this is typically a legal notification about a change in terms & conditions.

Re: Notification banner, bottom right of the screen

Kelfielddegsy — Thu, 01 Feb 2024 09:14:37 GMT

Hi all.
it is indeed a Sony TV which seems to be the consensus among you.
Thanks all for your advice

Re: Notification banner, bottom right of the screen

I+do+not+care — Fri, 02 Feb 2024 23:06:36 GMT

not TV, change input to Fire TV and Notification goes, go to Macbook (HDMI) no message, only on Sky. So deffo nack all to do with TV, plus odd only SKY customers have this issue

Re: Notification banner, bottom right of the screen

Chodley — Fri, 02 Feb 2024 23:30:14 GMT

ok try dismissing it with the TV remote

Re: Notification banner, bottom right of the screen

Laing1 — Sat, 03 Feb 2024 07:15:19 GMT

@I+do+not+care wrote:

not TV, change input to Fire TV and Notification goes, go to Macbook (HDMI) no message, only on Sky. So deffo nack all to do with TV, plus odd only SKY customers have this issue

@I+do+not+care what make of TV do you have ?

plus as why would someone that doesnt have Sky come onto a Sky forum to say their TV has a notification on the screen so you don't know it's only Sky customers only having this problem with a notification appearing on screen

I don't have this problem but I have a LG TV

Re: Notification banner, bottom right of the screen

nigea99 — Sat, 03 Feb 2024 08:47:14 GMT

@I+do+not+care wrote:

not TV, change input to Fire TV and Notification goes, go to Macbook (HDMI) no message, only on Sky. So deffo nack all to do with TV, plus odd only SKY customers have this issue

Of course being a SKY forum we are likely to have SKY & thus will be a common denominator for posters on here but does not mean the message is from SKY

When I got the icon I was on my Firestick - my SKY box had not been powered on & it was indeed linked to a message from Sony advising stopping casting to some apps

Re: Notification banner, bottom right of the screen

I+do+not+care — Sat, 03 Feb 2024 09:03:34 GMT

... more information

Re: Notification banner, bottom right of the screen

MGD — Sun, 04 Feb 2024 14:10:08 GMT

I have had same problem for several days and found forum answers helped . Mine is Sony tv and banner disappears when changing from Sky Q to TV. Using Sony remote.

Re: Notification banner, bottom right of the screen

nigea99 — Sun, 04 Feb 2024 14:14:15 GMT

@MGD wrote:

I have had same problem for several days and found forum answers helped . Mine is Sony tv and banner disappears when changing from Sky Q to TV. Using Sony remote.

@MGD

Have you tried using your TV remote to select the button & get the warning notification ? (which should then stop it from being shown again).