topic Re: Discovery+ APP problems in Sky Q

Discovery+ APP problems

Cazamena — Wed, 31 Jan 2024 18:37:25 GMT

Discovery + APP not working all other apps working anyone know anything this has been for 3 days now. Tried refreshing APPs switched box off, still nothing.

Re: Discovery+ APP problems

Laing1 — Wed, 31 Jan 2024 18:39:16 GMT

@Cazamena wrote:

Discovery + APP not working all other apps working anyone know anything this has been for 3 days now. Tried refreshing APPs switched box off, still nothing.

@Cazamena what happens whn you try to open the app do you get any messages

Re: Discovery+ APP problems

Cazamena — Wed, 31 Jan 2024 18:47:07 GMT

Sorry this APP is currently unavailable.please try later.

Re: Discovery+ APP problems

viewer12345 — Fri, 02 Feb 2024 10:06:27 GMT

Same problem. I can get into the home page of discovery+ via sky but if you try to stream/watch anything it wants you to upgrade and pay for a plan, despite the sky TV deal being that Discovery+ standard is free. It does not seem to recognise that we are sky tv customers so doesn't give us the free service. This is despite the fact that if you go to the My account/settings page at the bottom it clearly shows we are connecting via a sky set top box. All my other apps are working via sky so it does seem to be a discovery+ problem. It was working fine for the past year or so; it must be that something has been changed by discovery+. I have logged the problem with them so hope they can resolve this swiftly.

Re: Discovery+ APP problems

Laing1 — Fri, 02 Feb 2024 13:51:14 GMT

@viewer12345 wrote:

Same problem. I can get into the home page of discovery+ via sky but if you try to stream/watch anything it wants you to upgrade and pay for a plan, despite the sky TV deal being that Discovery+ standard is free. It does not seem to recognise that we are sky tv customers so doesn't give us the free service. This is despite the fact that if you go to the My account/settings page at the bottom it clearly shows we are connecting via a sky set top box. All my other apps are working via sky so it does seem to be a discovery+ problem. It was working fine for the past year or so; it must be that something has been changed by discovery+. I have logged the problem with them so hope they can resolve this swiftly.

@viewer12345 are you doing the first step of subscribing through Sky marketplace

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/discovery-plus

Re: Discovery+ APP problems

viewer12345 — Fri, 02 Feb 2024 16:10:58 GMT

Discovery+ option does not appear on marketplace as an upgrade as I'm already subscribed!

Re: Discovery+ APP problems

jay11111111111111111 — Thu, 22 Feb 2024 10:17:08 GMT

@viewer12345

I have the same problem for months now. Spoke to both Discovery and Sky. Discovery say it is a Sky problem but Sky have so far been unable to fix it. They are also terrible at keeping you updated.

I never get call backs like they promise and had to raise a complaint to get them to start looking into it.

Did you get any joy with Discovery?