topic Re: Netflix advert pops up while watching TV in Sky Q

Netflix advert pops up while watching TV

MancEagle — Fri, 02 Feb 2024 09:05:48 GMT

While watching TV on Sky Q the add shown in the photo below pops up on the screen. There is no telling when it will pop up and it happens both while watching live TV or recordings. It is partiucuarly annoying as we already have Netflix as part of our service (and it is working). Another irritating thing is that it cannot be cleared by just clicking the back button. The only way to close it appears to be to return to the Sky Q home page and then select the program you want to watch all over again. Anyone got any idea ofwhy this is happening and how to stop it?

Re: Netflix advert pops up while watching TV

nigea99 — Fri, 02 Feb 2024 09:51:05 GMT

hi @MancEagle

Particularly as the image shows a Sign in button it makes me think that it could be coming from your TV itself rather than through SKY.

The next time it pops up try using your TV's remote to see if you can dismiss it via that.

Re: Netflix advert pops up while watching TV

xenon81 — Fri, 02 Feb 2024 09:45:07 GMT

Yes that will be something generated by the TV not the Sky box.

Re: Netflix advert pops up while watching TV

Chodley — Fri, 02 Feb 2024 10:30:50 GMT

"Ad" as in advertisement. Not "Add" as in 1+1

As above, Sky obviously wouldn't be doing that, that is the TV. The joy of online TVs and cheap tellies subsidised by data-driven targetted advertising business models.

Don't know why returning to the Q home screen would clear it though. Maybe the TV detects the incoming signal change.

Re: Netflix advert pops up while watching TV

oldfella — Fri, 02 Feb 2024 10:59:32 GMT

@MancEagle wrote:

While watching TV on Sky Q the add shown in the photo below pops up on the screen. There is no telling when it will pop up and it happens both while watching live TV or recordings. It is partiucuarly annoying as we already have Netflix as part of our service (and it is working). Another irritating thing is that it cannot be cleared by just clicking the back button. The only way to close it appears to be to return to the Sky Q home page and then select the program you want to watch all over again. Anyone got any idea ofwhy this is happening and how to stop it?

Hi @MancEagle

Check in your TV settings that the TV is not set to retail Display or Demo mode

Re: Netflix advert pops up while watching TV

MancEagle — Fri, 02 Feb 2024 13:28:05 GMT

Thanks for your reply. Yes, I think you are right. I was slowly reaching the conclusion that it was coming form the Sony Bravia TV and not from the Sky Q box. The reason I thought it was from the Sky box was that I had never seen this before and only started after we upgraded to Sky Q.