topic Re: Returned sky q equipment in Sky Q

Returned sky q equipment

mabowley — Thu, 01 Feb 2024 18:17:31 GMT

I switched from sky Q to sky stream and returned the equipment in the box provided but I'm still being told I need to return it. I have the tracking and it was signed for at the destination on the 10th January!!
I am not being charged for something I have returned!!

Re: Returned sky q equipment

Laing1 — Thu, 01 Feb 2024 18:19:20 GMT

@mabowley wrote:

I switched from sky Q to sky stream and returned the equipment in the box provided but I'm still being told I need to return it. I have the tracking and it was signed for at the destination on the 10th January!!
I am not being charged for something I have returned!!

@mabowley as you have proof of posting (keep hold of this)I have escalated this to sky

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https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned sky q equipment

Lisa-P1987 — Fri, 02 Feb 2024 10:18:07 GMT

Thanks for escalating this. We’ve sent @mabowley an invite to chat.

Re: Returned sky q equipment

Lisa-P1987 — Fri, 02 Feb 2024 12:41:23 GMT

Update - Spoken to @mabowley and after a check, we updated the equipment. 🙂