topic Re: All sky q boxes stopped working, cannot access any recordings. All happened randomly at same tim in Sky Q

All sky q boxes stopped working, cannot access any recordings. All happened randomly at same time .

Mukeshji147 — Fri, 02 Feb 2024 08:22:21 GMT

Awaiting engineer but 29 Feb is first date ... any suggestions?

I have rebooted all devices, re connected them one by one but no joy

all boxes show connected to router and connected to network

pressing home button on sky q boxes shows "no satellite"

Re: All sky q boxes stopped working, cannot access any recordings. All happened randomly at same tim

Chodley — Fri, 02 Feb 2024 08:59:26 GMT

Check cables are ok and secure. Dish might have moved/been damaged. Recordings should still work though. What happens if you press the Sky button?

Re: All sky q boxes stopped working, cannot access any recordings. All happened randomly at same tim

Invisiblename — Fri, 02 Feb 2024 09:05:46 GMT

@Mukeshji147 Note that if the fault is with your main box then the mini box won't work as it is a slave device

Re: All sky q boxes stopped working, cannot access any recordings. All happened randomly at same tim

nigea99 — Fri, 02 Feb 2024 09:19:18 GMT

@Chodley wrote:

Check cables are ok and secure. Dish might have moved/been damaged. Recordings should still work though. What happens if you press the Sky button?

Although we should point out that if, due to the lack of signal, the box missed it its 'Keep Alive' signal all functions, including recordings, won't be available until signal is restored.

Re: All sky q boxes stopped working, cannot access any recordings. All happened randomly at same tim

Chodley — Fri, 02 Feb 2024 09:27:19 GMT

@nigea99 wrote:
@Chodley wrote:
Check cables are ok and secure. Dish might have moved/been damaged. Recordings should still work though. What happens if you press the Sky button?
Although we should point out that if, due to the lack of signal, the box missed it its 'Keep Alive' signal all functions, including recordings, won't be available until signal is restored.

Yes, though I thought it was a timer rather than schedule which would stop it?

Re: All sky q boxes stopped working, cannot access any recordings. All happened randomly at same tim

nigea99 — Fri, 02 Feb 2024 09:31:48 GMT

@Chodley wrote:

@nigea99 wrote:

@Chodley wrote:

Check cables are ok and secure. Dish might have moved/been damaged. Recordings should still work though. What happens if you press the Sky button?

Although we should point out that if, due to the lack of signal, the box missed it its 'Keep Alive' signal all functions, including recordings, won't be available until signal is restored.

Yes, though I thought it was a timer rather than schedule which would stop it?

I think they are just periodic signals and I think people can be unlucky if the authorisation signal was due shortly after the loss of signal