topic Sky engineer query in Sky Q

Sky engineer query

Nat19901 — Thu, 01 Feb 2024 18:14:32 GMT

Hi I called in November to purchase sky and WiFi, I was told an engineer would need to come out and has been booked for tomorrow however, I haven't had any confirmation of a time the engineer is coming and on my account says the Internet will be set up remotely. Therefore, is an engineer coming out tomorrow or do they not need to?

Thank you

Re: Sky engineer query

Laing1 — Thu, 01 Feb 2024 18:15:53 GMT

@Nat19901 wrote:

Hi I called in November to purchase sky and WiFi, I was told an engineer would need to come out and has been booked for tomorrow however, I haven't had any confirmation of a time the engineer is coming and on my account says the Internet will be set up remotely. Therefore, is an engineer coming out tomorrow or do they not need to?

Thank you

@Nat19901 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: Sky engineer query

Nat19901 — Thu, 01 Feb 2024 18:16:35 GMT

Thank you

Re: Sky engineer query

Laing1 — Thu, 01 Feb 2024 18:17:31 GMT

@Nat19901 wrote:

Thank you

@Nat19901 you are most welcome

Re: Sky engineer query

Daniel0210 — Thu, 01 Feb 2024 18:21:31 GMT

@Nat19901 wrote:
I called in November to purchase sky and WiFi,

@Nat19901

Your new set up should involve two engineers. The Sky engineer will bring your Sky Q box, any mini boxes you've ordered, remotes, cables and a dish if you haven't already got one. An Openreach may be able to sort the Broadband side of things remotely.

Re: Sky engineer query

Nat19901 — Thu, 01 Feb 2024 18:28:30 GMT

Thank you I was sky customer earlier last year and still have q box so not sure if they are giving me a new box

Re: Sky engineer query

Chodley — Fri, 02 Feb 2024 00:10:55 GMT

Didn't they ask for the Q box back when you stopped subscribing last time?

Normally the broadband can be done without any technical person IF it's been provisioned to that property before.