topic Re: My viewing card is not working in Sky Q

My viewing card is not working

Tracy73 — Wed, 31 Jan 2024 19:55:33 GMT

A few weeks ago my card was saying that it wasn't inserted correctly but it was. I followed the steps and finally got it working. It has done the same again tonight but this time even restarting is not working

Re: My viewing card is not working

oldfella — Wed, 31 Jan 2024 20:04:11 GMT

@Tracy73 wrote:

A few weeks ago my card was saying that it wasn't inserted correctly but it was. I followed the steps and finally got it working. It has done the same again tonight but this time even restarting is not working

Hi @Tracy73

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: My viewing card is not working

Daniel0210 — Wed, 31 Jan 2024 20:04:13 GMT

@Tracy73

You could try a refresh of your card.
Go to:

Home>Settings>System info.
Highlight the viewing card number and then select 'Setup'
Then select 'Use this option to trigger a callback'
There is no call involved. It's refreshed using the internet.

Re: My viewing card is not working

Tracy73 — Thu, 01 Feb 2024 10:46:26 GMT

Thank you so much I will give those ideas a try.