topic Re: Need replacement Sky box in Sky Q

Need replacement Sky box

GaryMStokes1961 — Wed, 26 Jul 2023 11:33:10 GMT

Need replacement Sky box

Re: Need replacement Sky box

SlenderRobert — Wed, 26 Jul 2023 11:35:50 GMT

@GaryMStokes1961 wrote:
Need replacement Sky box

If there's a problem with it then follow the troubleshooting here:

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If your box still has an issue then you can click Need More Help at the end of the troubleshooting to reveal a phone number to contacy Sky and ask for a replacement box.

Re: Need replacement Sky box

Daniel0210 — Wed, 26 Jul 2023 11:46:18 GMT

@GaryMStokes1961 wrote:

Need replacement Sky box

@GaryMStokes1961

What's the issue with your current box and what steps have you already tried?

Re: Need replacement Sky box

Celtic87 — Wed, 31 Jan 2024 14:49:26 GMT

Was damaged in a flood to my flat and was thrown away by the insurers

Re: Need replacement Sky box

Daniel0210 — Wed, 31 Jan 2024 15:00:10 GMT

@Celtic87

Unfortunately that wasn't the best course of action by your insurance company as the box had only been loaned to you. You'll need to call Sky and explain what has happened. They will presumably need to liaise with your insurance company to confirm the damage was irreparable and arrange a replacement box.