topic Hi in Sky Q

Hi

ChadRyan — Mon, 29 Jan 2024 06:51:09 GMT

how does it affect my sky Recordings if something is recorded in HDD or SSD

Re: Hi

Quoman7 — Mon, 29 Jan 2024 07:11:01 GMT

@ChadRyan wrote:

how does it affect my sky Recordings if something is recorded in HDD or SSD

Hi @ChadRyan When moving big files, HDDs can copy 30 to 150 MB per second (MB/s), while standard SATA SSDs perform the same action at speeds of 500 MB/s.

They are disk drives though, SKYQ only has a HDD drive, and cannot be replaced with a SSD drive.

If you are talking about picture quality, recording in HD gives you a clearer sharper picture then material recorded in SD.

Re: Hi

Jones_The_Cat — Mon, 29 Jan 2024 07:32:38 GMT

@ChadRyan

Do you mean the difference between HD (High Definition) and SD (Standard Definition)?
HD is better because it has a higher resolution and therefore a sharper, more detailed picture quality. The file sizes for HD recordings are therefore larger than the lower quality SD recordings so will take up a bit more space on your hard drive.

Re: Hi

ChadRyan — Mon, 29 Jan 2024 08:04:32 GMT

how much is HD a month then and is HD more expensive than yes or no

Re: Hi

Daniel0210 — Mon, 29 Jan 2024 08:08:44 GMT

@ChadRyan

The price of HD will be determined by you negotiating a discount with Sky. You can expect to pay up to £8pm.

By the way your three duplicate posts have been removed to prevent us duplicating the replies.

Re: Hi

ChadRyan — Mon, 29 Jan 2024 08:53:23 GMT

What does this mean please and I have already got my HD channels free for two months with sky can also see my orders within MySky app and how do I say what time and paying for in the my sky app please without phoning up sky all the time please

Re: Hi

oj01 — Mon, 29 Jan 2024 08:58:55 GMT

@ChadRyan If you have agreed a 'free for 2 months' deal then it's likely you've also agreed how much you will be paying once the free period has ended.

Re: Hi

ChadRyan — Mon, 29 Jan 2024 09:04:03 GMT

Thank you for answering my question how can I see within the my sky vip what offers and discounts I have got, and how can I see what I'm paying for as well on my sky vip app

Re: Hi

Jones_The_Cat — Mon, 29 Jan 2024 09:06:38 GMT

@ChadRyan wrote:
Thank you for answering my question how can I see within the my sky vip what offers and discounts I have got, and how can I see what I'm paying for as well on my sky vip app

On the MySky app scroll down on the first screen to where it says Bills & Payments. This will show what you are paying and should list the offers you currently have. You can also click on Your Products for more information on the individual elements of your package.

If you have been given a couple of months of free HD and don't want to continue paying for it then you'll probably have to ring Sky to get it removed from your package. They usually need 31 days notice to prevent you being charged.

Re: Hi

ChadRyan — Tue, 30 Jan 2024 01:11:14 GMT

I i'm just gonna wait because on the 6th of February between 12 and 5 I've got a sky engineer booked to come out to have a look at the box for me so I can ask him if there's any questions I may have about the box

Hi

ChadRyan — Tue, 30 Jan 2024 06:18:14 GMT

how do I know when I have to make this decision to cancel or keep my sky HD subscription,

would I get an email from Sky or we I have to phone them up to cancel it yes or no

Re: Hi

Quoman7 — Tue, 30 Jan 2024 07:30:50 GMT

@ChadRyan wrote:

how do I know when I have to make this decision to cancel or keep my sky HD subscription,

would I get an email from Sky or we I have to phone them up to cancel it yes or no

Hi @ChadRyan If you decide that you want to carry on with what you have now, you can do nothing and your subscription will carry on with the payments that are shown on your future bills. ( see billing in the MY SKY app)

If you want to cancel anything from your SKY subscription you will need to call SKY and talk to an advisor, before the two months free add ons are up!

Re: Hi

Laing1 — Tue, 30 Jan 2024 09:03:02 GMT

@ChadRyan wrote:

how do I know when I have to make this decision to cancel or keep my sky HD subscription,

would I get an email from Sky or we I have to phone them up to cancel it yes or no

@ChadRyan you would normally have to give 30 days notice to cancel any subscription and typically need to contact Sky to cancel so if you wish to cancel your free 2 month HD subscription and not pay anything at all you would need to contact Sky after your first month is up

Re: Hi

TimmyBGood — Tue, 30 Jan 2024 12:20:45 GMT

@ChadRyan wrote:

if something is recorded in HDD or SSD

Just to clarify, HD (High Definition) and SD (Standard Definition) are different to HDD (Hard Disk Drive) and SSD (Solid State Drive)

Hi

ChadRyan — Wed, 31 Jan 2024 02:32:14 GMT

why is HD subscription, not part of the sky VIP Subscription I faut sky had told me sky HD was a part of sky vip so what does that mean please does that mean sky HD subscription is a part of sky vip does that mean we get HD cheaper yes or no, if it is a part of sky vip yes, or no

Re: Hi

Jones_The_Cat — Wed, 31 Jan 2024 07:57:40 GMT

@ChadRyan wrote:
why is HD subscription, not part of the sky VIP Subscription I faut sky had told me sky HD was a part of sky vip so what does that mean please does that mean sky HD subscription is a part of sky vip does that mean we get HD cheaper yes or no, if it is a part of sky vip yes, or no

Sky VIP is just a marketing term. The cost of the HD pack can be reduced by being a long term Sky customer but also depends on what else you pay for in your subscription. If you pay a lot for Sports, Cinema & multiroom already then there's more likelihood of getting HD cheaper or even free.
Every customer pays different prices for their subscription. All you can do is negotiate individually with Sky.

Re: Hi

ChadRyan — Mon, 05 Feb 2024 18:48:09 GMT

How do I see what sky have charged me for to see whether they have charged me for anything extra that I have added to my package

Re: Hi

daveNOS — Mon, 05 Feb 2024 18:49:08 GMT

@ChadRyan Just look at your bills via your account, it will show exactly what you are paying for.

Re: Hi

ChadRyan — Mon, 05 Feb 2024 18:49:12 GMT

how does it affect my sky Recordings if something is recorded in HDD or SSD

Re: Hi

PandJ2020 — Mon, 05 Feb 2024 18:50:18 GMT

@ChadRyan wrote:
how does it affect my sky Recordings if something is recorded in HDD or SSD

HD recordings are larger than SD so you can store less minutes.