https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-won-t-connect-to-the-Sky-to-box-but-tv-and-other-devices-are-connected/m-p/4550670#M628724 <P>Our WiFi is working but the sky Q says it can't connect. The tv and other devices are connected. I have tried to connect using the WPS button and also by going through the tv settings menu but it isn't connecting&nbsp;</P> Tue, 30 Jan 2024 22:32:40 GMT Dorsetteacher 2024-01-30T22:32:40Z https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-won-t-connect-to-the-Sky-to-box-but-tv-and-other-devices-are-connected/m-p/4550670#M628724 <P>Our WiFi is working but the sky Q says it can't connect. The tv and other devices are connected. I have tried to connect using the WPS button and also by going through the tv settings menu but it isn't connecting&nbsp;</P> Tue, 30 Jan 2024 22:32:40 GMT https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-won-t-connect-to-the-Sky-to-box-but-tv-and-other-devices-are-connected/m-p/4550670#M628724 Dorsetteacher 2024-01-30T22:32:40Z https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-won-t-connect-to-the-Sky-to-box-but-tv-and-other-devices-are-connected/m-p/4550894#M628787 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3207663">@Dorsetteacher</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Wed, 31 Jan 2024 11:02:40 GMT https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-won-t-connect-to-the-Sky-to-box-but-tv-and-other-devices-are-connected/m-p/4550894#M628787 Mr+Flibbles+86 2024-01-31T11:02:40Z https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-won-t-connect-to-the-Sky-to-box-but-tv-and-other-devices-are-connected/m-p/4550912#M628797 <P>Sky to won't connect to the internet and the mini box won't connect too&nbsp;</P> Wed, 31 Jan 2024 11:32:26 GMT https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-won-t-connect-to-the-Sky-to-box-but-tv-and-other-devices-are-connected/m-p/4550912#M628797 SAustin-Hare 2024-01-31T11:32:26Z https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-won-t-connect-to-the-Sky-to-box-but-tv-and-other-devices-are-connected/m-p/4552772#M629092 <P>We are still looking to help you <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3207663">@Dorsetteacher</a></SPAN> . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks</P> Fri, 02 Feb 2024 10:25:00 GMT https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-won-t-connect-to-the-Sky-to-box-but-tv-and-other-devices-are-connected/m-p/4552772#M629092 Lisa-P1987 2024-02-02T10:25:00Z https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-won-t-connect-to-the-Sky-to-box-but-tv-and-other-devices-are-connected/m-p/4552785#M629095 <P>TV settings isn't the right place. WPS button (make sure it's the right one) if you are on sky broadband. Password if you're on any other ISP, in the sky box settings (Reset Network)</P> Fri, 02 Feb 2024 10:46:33 GMT https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-won-t-connect-to-the-Sky-to-box-but-tv-and-other-devices-are-connected/m-p/4552785#M629095 Chodley 2024-02-02T10:46:33Z