topic Re: Viewing card in Sky Q

Viewing card

Kayla1 — Sun, 28 Jan 2024 15:22:13 GMT

Error message saying ensure viewing card is inserted and facing chip up. Card has not been touched. Tried resetting the box which has not worked

Re: Viewing card

Invisiblename — Sun, 28 Jan 2024 15:23:53 GMT

@Kayla1 wrote:
Error message saying ensure viewing card is inserted and facing chip up. Card has not been touched. Tried resetting the box which has not worked

Take it out and wipe the chip with a soft cloth.

Re: Viewing card

Kayla1 — Sun, 28 Jan 2024 15:24:55 GMT

Tried this already too

Re: Viewing card

Invisiblename — Sun, 28 Jan 2024 15:26:36 GMT

@Kayla1 wrote:
Tried this already too

Nothing else to advise. I've escalated your issue to Sky support; watch out for a blue chat bubble.

Re: Viewing card

Laing1 — Sun, 28 Jan 2024 15:35:34 GMT

@Kayla1 wrote:

Error message saying ensure viewing card is inserted and facing chip up. Card has not been touched. Tried resetting the box which has not worked

@Kayla1 You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet

Re: Viewing card

Greenfingers001 — Sun, 28 Jan 2024 16:31:31 GMT

Thanks for escalating this. We’ve sent @Kayla1 an invite to chat.

Re: Viewing card

Mr+Flibbles+86 — Tue, 30 Jan 2024 16:56:47 GMT

We are still looking to help you @Kayla1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks