topic Re: Issues with the hard drive in Sky Q

Issues with the hard drive

Khudeja — Tue, 30 Jan 2024 13:28:07 GMT

We have been having issues with our hard disk drive it is

-not recording

-green light is not on

-It does not pause

-have to keep rebooting

-Error message - This service is not available because of a problem with your Hard Disk Drive

i want to discuss my plan I am very unhappy with this service being a customer of Sky for a long time now.

Re: Issues with the hard drive

Jones_The_Cat — Tue, 30 Jan 2024 13:57:02 GMT

@Khudeja wrote:
We have been having issues with our hard disk drive it is
-not recording
-green light is not on
-It does not pause
-have to keep rebooting
-Error message - This service is not available because of a problem with your Hard Disk Drive

i want to discuss my plan I am very unhappy with this service being a customer of Sky for a long time now.

You need to give Sky a ring to discuss your subscription.

If you want to order a replacement Sky Q box you can do so here:

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/no-power-q-box/articles/order-replacement-q-box

Re: Issues with the hard drive

Laing1 — Tue, 30 Jan 2024 14:12:58 GMT

@Khudeja wrote:

We have been having issues with our hard disk drive it is

-not recording

-green light is not on

-It does not pause

-have to keep rebooting

-Error message - This service is not available because of a problem with your Hard Disk Drive

i want to discuss my plan I am very unhappy with this service being a customer of Sky for a long time now.

@Khudeja as it appears you are having problems with your hard drive follow the link below which takes you through a few options on trying to fix the hard drive problem but if these dont work it allows you to order a replacement box

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: Issues with the hard drive

Khudeja — Tue, 30 Jan 2024 15:55:36 GMT

Can you please provide the best number to call.

Re: Issues with the hard drive

Laing1 — Tue, 30 Jan 2024 15:57:31 GMT

@Khudeja wrote:

Can you please provide the best number to call.

@Khudeja If you follow the link I posted it should lead you to ordering a new box but if you feel the need to call Sky

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: Issues with the hard drive

Daniel0210 — Tue, 30 Jan 2024 15:57:45 GMT

@Khudeja
If you definitely need to contact Sky, then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.