topic Re: Multiroom box in Sky Q

Multiroom box

Beefy55 — Tue, 30 Jan 2024 09:22:58 GMT

Where is my multiroom box. Ordered nearly 2 weeks ago. Been on phone and apparently not been ordered. If not here by Friday I will cancel my sky subscription to too n go with another provider

Re: Multiroom box

Mark39 — Tue, 30 Jan 2024 09:30:52 GMT

As you've already spoken to Sky about it, I'm not sure what you're expecting us customers here to do about it?

Re: Multiroom box

MightyQuinn — Tue, 30 Jan 2024 09:36:46 GMT

Hi @Beefy55 Just checking that you actually ordered a Sky Q Mini box? If you ordered a Multiscreen subscription then a Mini box does not come automatically and has to be ordered at the same time.

Re: Multiroom box

Beefy55 — Tue, 30 Jan 2024 09:39:54 GMT

appalling service this morning on phone. No one want to take blame here. Gonna cancel

Re: Multiroom box

Daniel0210 — Tue, 30 Jan 2024 10:01:36 GMT

@Beefy55

Did you order the box at the same time as ordering Multiscreen as correctly stated by

@MightyQuinn ? Customers do mistakenly think one automatically comes with the other.

Re: Multiroom box

MightyQuinn — Tue, 30 Jan 2024 10:18:42 GMT

Hi @Beefy55 You still have not told us the circumstances. How did you order the Mini box?